I told him towards EOD since this is nowhere near mahwah, but had to be moved from fridays schedule because we had to push appt down and marc could not be available; EPP Cooling only- Customer is having an issue with heating side of minisplit in attic, he cannot get heat out of it. I explained to him that he only has coverage for cooling, he argued with me, Joe said he is willing to extend a free diagnostic in this case. Not sure why, we have this argument with this man every single year. **When you go to this appointment, please note the m/n of the unit you are working on on the profile notes so we know which unit is covered under his plan so we don't have to do this again next year.
