Joe was excellent and came out, as promised, 8:15 at night and explained options, possibilities and some history on our unit. Unfortunately, the units problem seems intermittent and will require a follow up service call as it was up and running while Joe was here. Climate Plus has been very accommodating and followed through with communication, scheduling and offering options to maintain the unit in good repair. Allison, also, was excellent and pleasant every time I spoke with her.
Response from Climate Plus, LLC:
Thank you for sharing your positive experience with Climate Plus HVAC! We are delighted to hear that Joe provided excellent service, even during late hours, and that he was able to explain the options and history of your unit. We apologize for the intermittent issue and will ensure a thorough follow-up to resolve it. Our team, including Allison, is committed to providing top-notch communication, scheduling, and maintenance options. Your satisfaction is our priority, and we appreciate your trust in us. If you need any further assistance, please don't hesitate to reach out!
