J.J. came out to our house at 7:30 pm while we were getting 4" of blowing snow, 1 degree outside, 1 hour drive to get here because our heater had gone out. He diagnosed the problem, left us space heaters, and is coming back in the morning to fix the furnace. My wife and I were really impressed with this young man. He was polite, knowledgeable in the trade, he really made a tough situation manageable for us. Will rate LBA itself later, but their service techs have all been a pleasure to work with.
