Scott was Patrick’s Superivsor. He showed but I am not really sure why. He didn’t really do anything. The warranty on my furnace expired a month before so the part and repair was not covered under warranty. He made no effort to make it right. Did offer to make a call to management or give me a discount on the repair. He said the warranty actually starts at installation not manufacture date at which I said my repair should be covered because the furnace was installed in December 2017. Scott just looked at me and then changed the subject. He was more interested in trying to sell me a new furnace than trying make things right with a loyal customer. NOT HAPPY!!!
