I was thankful they were able to get a plumber out to my house quickly for a sink leak, but that was the only benefit. After booking a 5 hour show up window, i was then called that they were on their way 1.5 hours before my time (which, if i wasn’t at work, may have been nice, but i had to take off work to allot for this time frame). Then, after they arrived, i didn’t realize they wouldn’t be doing the work right then, that they were just assessing and getting a quote. I wish that it had been communicated that the visit was just a consultation. I do like their texting capabilities. But i was frustrated with my recent visit.
