I got new high efficiency furnace and new water heater in October (5months ago), Scott McKinley was great with the paperwork and handling financing and answering questions. LBA was very quick to install and worked well with my roofer to coordinate the forced air option for the high efficiency model. I will say -service was good and quick, but after living with the system I can honestly say I regret spending extra $ for the high efficiency model and forced air out the side of the house. The forced air piped out the side of my house It is very, very loud. It runs right under my bathroom making it super loud whenever it turns on to heat the water. I can’t take a bath in peace. I’m now trying to put sound panels all around it, very frustrating. I also thought I’d at least have lower gas cost, but in checking my bill I am using over double the amount of gas from last year! Replacing both systems actually has increased my gas usage. Completely frustrated 😣 with the horrible humming system. If you are hearing, don’t get the forced air option!