My experience with the service crew has always been great. The sales team left a bad impression, which has steered me away from using LBA for future updates to my house. The service crew, and Tyler in particular, did a great job to try and repair the company reputation with a customer. My appointment got moved by the office twice before today. Once for weather, and once because they were slammed with calls. I understand that situations occur, but both calls occurred the day of the appointment within the arrival window, after I already cleared my schedule to accommodate it. I’d prefer a call in advance or to just honor the appointment time. Sorry if the star rating system reflects poorly on Tyler. It really shouldn’t. He was excellent.
