CUSTOMER STATED: They were getting hot water through out the home, but the kitchen faucet would take a long time for the water to get even luke warm. Technician Notes: Out today to look into issue with no hot water in the kitchen. Found a recirculating pump above the water heater in the utility closet that was not plugged in, no power source in this closet. Found a crossover tee under the kitchen sink. Crossover tee provides the loop in the system for the recirculating pump to work. Crossover tee has failed and is not working properly, crossover tee needs to be replaced. Customer should also consider having an electrician out to install an outlet in the utility closet so the pump can be plugged in. Resolution: Submit to CHW for crossover tee replacement. Job Notes: No exterior sewer clean out located. Job Status: Incomplete. Autho: Did not receive authorization while on-site. Estimates: Ready to send.