4/24/24 Job notes : CUSTOMER STATED : Toilet in hall bathroom on main level leaks and basement toilet is not secured properly. TECHNICIAN NOTES : Out to the residence today for a toilet in the full other bath in the main level that constantly runs and for the toilet in the full basement bathroom that is not fully secured. After investigating, toilet on main level has a defective Kohler flush seal and basement toilet needs to be pulled to inspect closet flange. Once basement toilet was pulled we found the existing flange was not installed properly which has caused the closet bolt connection to come loose. Customer opted for us to replaced glue in flange for additional costs while on site. RESOLUTION : Replaced Kohler flush valve seal for toilet on main level and replaced closet flange for basement toilet. All repairs have been properly tested for functions and are currently showing no concerns at this point in time. Both toilets that have been worked on can be used as needed.