CUSTOMER STATED: clogged tub, leaking upstairs shower , and su,p pump leaking TECHNICIAN NOTES: came out today for diagnosis while out on site found a shower leaking but only due to failed grout and caulking home owner will need to redo caulking and grout , clogged tub will need to run hand snake for clearing if possible and leaking sump pump will need to submit for parts and labor replacement RESOLUTION/RECOMMENDATIONS: as of today will need get with Katrina to submit for parts and labor replacement of the sump pump , and will talk to mike or santos on the tub drain possibly having back fall due to me running a 25 foot pistol snake and having no way to clear issue couldn’t find hair either . Could not locate clean out JOB NOTES: JOB STATUS: need to get with Katrina on sump pump parts and labor replacement PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO