Arrived Customer stated that we check the heater and had issues with the electrical Upon further inspection, found that the upper and lower element had burn marks on them, as well as upper and lower thermostats gave customer price to replace a thermostat and elements. Customer declined to replace elements. Customer wanted price for install of a tankless water heater. Estimates are ready to send Customers, 100% satisfied Payment collected for home care club customer will more than likely go with the tankless option