CM 04/02/2024 Customer service: customer stated there laundry room flooded. Tech notes: called out today to look at a laundry room flooded. While on site I found the washing machine drain in the laundry room was not installed properly in the drain and was laying on the floor where water could easily get all over the floor. Resolution: put the washing machine drain line i the washer box drain to find everything functioning properly as should. Job status complete.