CUSTOMER STATED: No hot water TECHNICIAN NOTES: Out to the residence today for the concern of there being no hot water in the home. Existing 50 gallon natural gas water heater in the basement is not heating water properly. Water heater is under manufacturing warranty being only 5 years old. Water heater is not able to be serviced due to its positioning and cannot be diagnosed due to there being limited access to the glass window. Will need to submit to rely home warranty about cutting the hot and cold pipes to spin the water heater to the left so you can have the proper access to diagnose a failed part. After discussing options with customer they were interested in possibly replacing the existing unit but state they will call our in office in the morning after they decide whether they want to go through service or through the home warranty. Water heater replacement will need 2 guys to bring old/new heaters down hill in backyard. RESOLUTION/RECOMMENDATIONS: No repairs made tod