CUSTOMER STATED: no hot water TECHNICIAN NOTES: came out today for diagnosis while out on site found that the water heater located in the basement of the home the unit was set to pilot which tenant did not know why but will need to adjust RESOLUTION: as of today adjusted the water heater to B setting and had heater fire right up without further problems or concerns, unit located in the garage of the home . As of today Burner assembly is fired and working without further issues. JOBSTATUS: complete