The tenants complaint is that they have had 2 times where they had no hot water and they saw water that the master bedroom closet carpet was wet And the master bathroom floor had water I found that the pilot light on the water heater was on and when I adjusted the temperature setting on the control valve the burner started right up After speaking with the tenants I found out there kid was home and turned the water heater on and may have left it on for a long time And with the broken water line in the slab if the water for the water heater is left on for a long time it will use all the hot water in the water heater and can’t recoup fast enough and it could have also caused water to show up in the closet carpet and the bathroom floor and the base boards are now showing signs of water damage There is no mechanical failure with the water heater And the broken water line in the slab needs to be located and repaired Job completed No new estimates are needed