The homeowner complaint is that they have no hot water I found that the pilot light is out I tested the pilot light and it does light and it burns very good But when the pilot light button is released it goes out I did this several times and the pilot light goes out very time the button is released The gas control valve needs to be replaced Job not completed Need to submit to constellation and need to verify the one I found is the correct gas valve before ordering Estimates are built need to get with management No visible clean out Replace the gas control valve and pilot assembly