Matt is highly knowledgeable. He improved the efficiency of my unit.
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Ricardo was very professional and nice. Also, he was most willing to answer any questions I had on the unit.
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Ricardo did maintenance on my A/C system and did an excellent job explaining what he was doing as well as going over extra benefits of company filters. I felt he valued me as a customer and I feel at ease conducting business with a company I can trust.
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Noah was both professional and courteous during the service visit. We truly appreciate the timely response from your company and look forward to continuing to do business with you.
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Ronnie was very professional and did a thorough annual inspection of HVAC system.
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Tech washed and serviced unit and found no challenges at this time.
Tech washed and washed unit and found no challenges at this time. Customer had concerns during the cold weather with system falling behind tech found thermostat programmed incorrectly. Tech reprogrammed thermostat system now properly operating in aux heat and with hp cool/heat.
40 gallon natural gas water heater need replaced due to rust out at bottom These estimates is us providing heater and replacement it
Tech replaced two 14*20 filters. Tech found outdoor unit not running due to defrost board being unplugged. Tech plugged defrost board back in and tested system. Tech did not find any refrigerant leaks in Trane system. Tech found TEM6 blower wiring and dip switches are incorrect for 4 ton system. Dip switches are set up as factory default (off off off off) and compressor circuit is landed in Y1. Tech changed circuit to Y2 and dip switches to nominal 4 ton airflow (on off off off). There is evidence of moisture blowoff from indoor coil due to improper airflow. Blower motor bearings make a slight scraping noise in low speed. See video. Tech removed unnecessary batteries from thermostat. Tech was unable to duplicate described thermostat challenge. Customer also expressed doubt on mini split leaking coil diagnosis. Tech got heating mode running pressure and recorded it running in a vacuum. Pressurized with nitrogen and confirmed indoor coil leak. See video. Tech recommends replacing min
Provided estimate for replacing existing mini split and adding one in bonus area
Performed ESA on one system, main downstairs system. Began maintenance on mini split and found it to be not heating or cooling. Found system out of refrigerant, quoted customer on leak search. Customer opted to have field supervisor come out and quote new system vs making any repairs. Left system off, did not perform maintenance on this system due to diagnosis. Found no issues today with main system, system is operating properly. Will need to return with two 14x20x1 filters.
Unstop tub left out stop at homeowner Need reschedule for water heater flush
Tech washed and serviced unit and found coil slightly corroded and stained from nicotine tech attempted to clean stain but was unsuccessful.tech found no further challenges at this time. Customer is aware on findings.
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 sys.
Tech found od fan not spinning on condenser. Upon further inspection tech found black wire from defrost board was loose in cabinet. Technician suspected esa tech did not secure properly and with vibration wire got loose and did not send voltage to start system up. System is operating properly at this time.
Tech arrived and found lobby system not heating, tech found system tripped on rollout and reset rollout switch. Tech found system would come on and run but had weak airflow due stopped up filter. Tech replaced filter and found system to be operating properly at this time. Supply temp of 130 degrees. All is good at this time.
Pulled up master bath toilet and ran the sewer machine through the drain and cleared hair blockage from the line.