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Overall Experience
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Overall Experience
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Punctuality
Ronnie was very professional and did a thorough annual inspection of HVAC system.
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Matthew provided excellent customer care. He was very polite, knowledgeable and treated me like a valued customer. My visit was outstanding and I appreciated the level of service I received. Thank You
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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My experience was very nice. Noah was very professional and wad very gentle and kind person.
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Tyler Rowe was great. He fixed the problem in no time and even crawled under the crawl space with no hesitation!
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FOUND DISCONNECT AT CONDENSER IN OFF POSITION. CYCLED SYSTEM ON IN COOLING WITH NO CHALLENGES. CHANGEOVER OF 19. INVESTED IN ESA (1) SYSTEM. SCHEDULE 1ST VISIT IN AUGUST. REQUESTED 1X PER YEAR VISITS. COLLECTED VIA PHONE.
Emailed proposal, customer has to talk to his wife when she gets home from work.
Downstairs system-low deltaT, found it 2lbs low on R410a. Costumer approved charging 2lbs of R-410a refrigerant into the system. Upstairs system-compressor megged out on the caution level.2012 system, Upon start up on cool, compressor sounds like the the internal mechanism is failings, after 10 minutes of operating, the indoor metering piston indicates signs of restriction as well as overcharged, superheat bounces up and down drastically throughout operation. Due to age of the system and expensive repair costs, a field super Was requested to provide a solution. Costumer invested into 1 system PSA yearly. wainwrightsjo@Gmail.com
Amanda Benson 252-902-6385 Tech confirmed shorted tstat wire between wall and new RTU. 15 volts present on Blue and Green. 28 volts present on W. 8 on Y. Could not get package unit working with existing tstat wire. Tech cut duct detector wire to temporarily mount focus pro tstat inside return panel next to filters. Heat is on 68 and cool is on 73. Need to return to pull new tstat wire and reconnect duct detector. Did not see duct detector location while on site today. Wire runs down return duct.
PERFORMED CMA INSPECTION ON (5) GAS PACKAGE UNITS, AND (2) SPLIT HEAT PUMP SYSTEMS. CHANGED ALL FILTERS. SERIAL: C151348576 FRONT MIDDLE SYSTEM FOUND SHORT CYCLING/EVAPORATOR COILS FROZEN DUE TO FAILED VARIABLE SPEED BLOWER MOTOR. COMPRESSOR READING BAD. HANDED OVER TO FILED SUPERVISOR. COSTLY REPAIRS NOT RECOMMENDED. REQUESTED SOLUTION ASAP. SYSTEM IS DOWN.
Tech found a blown fuse due to a 24v short at the pressure switch wire rubbing against suction pipe. Tech repaired wire and replaced fuse. System is operating properly at this time.
Tech found system in rollout switch fault and rollout switch was hanging off. Tech made sure heat exchangers were good and bypassed rollout for testing purposes and found system running properly. Tech removed jumper and reconnected it to rollout switch. Due to age of equipment and type of refrigerant, tech tested refrigerant and found system void of refrigerant and noticed an acid smell on gauges. Tech performed acid test but not enough refrigerant in the system to get an accurate reading. With acid in the system, tech recommends replacing compressor and performing a leak search to see if coil is leaking. Due to price of replacing coil, compressor, refrigerant and roll out switch, tech recommends replacing unit. Attached estimates due not include the price to replace coil and compressor only switch, pull a vacuum pressure test and recharge system. Field supervisor will be in contact.
Tech found no difficulties at this time. System is heating and cooling properly.
REPLACED 14x20 FILTER IN HALLWAY AND LEFT EXTRA FILTER.
Tech found no difficulties at this time. Tech informed homeowner about repairing thermostat due to buttons falling off. Homeowner wants to wait for right now.
Tech found no difficulties at this time. Homeowner extended Psa.
Tech thoroughly cleaned both systems, tech found no challenges at todays visit. Both systems are in good operating order. Photos/system performance reports on file. Tech only had one 14x20x1 filter on truck, need to have a tech come back by with a 14x20x1 filter for return in living area.
