Chris was very helpful in providing valuable information and ensuring I was well informed about issues and concerns. Thanks Chris!
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Norman was great and I appreciate him for taking the time to address and respond to my plumbing issues.
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Spencer was knowledgeable, professional and completed my a/c repair in a timely manner.
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Ricardo did the best, and his company is lucky to have him in their employ.
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Totally satisfied with the service and the service technicians.
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We have used Jackson and Sons for years and today Juan (and his co-worker) installed the 2nd heat pump we have purchased from them. Our last one was failing and after 2 recent calls for repairs (thanks Joseph and Kyle), we decided to go with a new one. All recent service calls, including our meeting for the estimate of the new system were done promptly. Shout out to Mike Acree for a great deal with an IRS tax credit. Juan was here promptly this morning to install, working quickly and professionally. We ordered on Sunday and had installed today. That's what I call great service.
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Great service provided by Mr. Joshua Wright! Knowledgeable and friendly!
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Friendly technician who explained what he was doing with both our AC units at two properties. Very thorough check up of our systems complete with photos to show us details. Service with a Smile 😊
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Performed CMA Full Service on 3 Split Systems, and 8 Rooftop Package Heat Pumps. Cooling and heat checked on all systems including auxiliary heat (heat strips). RTU 1 - upon arrival technician observed the system not cooling/heating. Call was being received at the control board for cooling, however it was not making it to the contactor. After inspection of the system the technician discovered the fire alarm in the return was tripped. Tech removed alarm and blew out dust. Tech re-installed detector and powered on system. System now heating and cooling without issue. RTU 7 - system is cooling properly, however when testing the auxiliary heat, the technician discovered that the call signal was not reaching the contactor. After investigating further, the tech discovered the low voltage connector between the contactor and the control board had a wire that had come loose, this was causing the heat strips to come on intermittently. Tech sured up the loose wire on the connection and the heat
Needs new water lines but will have to replace one of her tubs to do the work so I gave her Matt and Tyler’s phone numbers since we don’t replace tubs
Found compressor contactor failed. Replaced 30A 1 Pole contactor. Cycled system with no further challenges. Sent over estimate for surge protection installation.
Met piedmont gas out to hook up gas meter. Will return to complete flue pipe, install regulator, and find way to keep condensate pump from dripping.
Arrive gas company has turn water off due to leak were they shut off at the gate valve is leaking also a leak under house Had bust asfalt to repair water shut off. Repair leak under house on 1/2 poly line
Pulled toilet and found it set in grout with no wax ring. Cleaned grout off the area and reset the toilet with a new wax ring and calked the toilet in.
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 system.
Tech washed and serviced unit and found no challenges at this time. Tech was unable to to check delta t.
Tech turned thermostat on and found blower not running. Tech found no voltage at G. Tech jumped r to g at the thermostat and found blower running. Tech found the g wire was barely in the thermostat connection. Tech put g wire back in better and found the fan running with thermostat call. Thermostat wires are small and have a poor connection. Tech also recommends replacing thermostat. Tech sent estimates for both, customer wants to see how system does with the wire pushed in better. Tech also found evaporator coils were dirty and recommends ESA. Tech tested suction pressure and superheat to verify coil isn’t at freezing pressures, tech found low superheat but normal pressure likely from dirty coils
Will need to return and install reducer in flue and start up gas furnace.
Tech washed and serviced unit and found dual run capacitors tested out of range tech replaced capacitor through warranty. Tech washed and serviced unit and found no other challenges at this time.
Tech washed and serviced unit and found no challenges at this time. Tech recommended media filter.
Tech found both uv bulbs blown on systems tech also found downstairs unit had a clogged drain float switch did not trigger causing system to continuously run dripping water in crawlspace. Tech cleared line and recommended replacing switch customer agreed. Tech found downstairs compressor capacitor testing below spec tech recommended repair customer decided to replace 35 mfd cap for downstairs unit. Tech washed and serviced unit and found no further issues at this time and both systems back up and cooling.
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 system.
Upon arrival tech found water dripping off coil onto blower and floor. Down flow air handler. Tech checked drain to assure it is not clogged, system is draining properly. Tech monitored pressures. Found blower set to highest speed pulling water off coil, tech set to medium. Pressures improved after changes and are within spec. Checked duct in crawlspace and found no challenges. Invested in MSA. Informed customer to monitor system for any more water leaks.