Completed a system inspection on unit After completing full system inspection, found a problem with the low-voltage wire coming from the thermostat to the air handler not able to energize reverse valve out in the outdoor unit air conditioner, heat pump recommend to run a new low-voltage coming from the thermostat to the air handler and repair low-voltage going to the outdoor unit. The system is currently running on AC mode, not able to run on heat due to the reversing valve, not being energized. Client asked to please just leave the system running on cool for now and to to send them the quote for the new low-voltage wire. Also, it will be recommended to replace the thermostat even though the client bought a new Honeywell but the thermostat seem to have some problems I told him that they can always return it back to the store, and we will provide a new ecobee Third generation with the installation of running the wire and test everything and make sure the system is running before we wi