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Our complete experience with TE was exceptional from start to finish. Placing the service call was easy and they responded in a timely manner. Once the technicians arrive (Cole and Chad), their professionalism was exceptional. Cole and Chad worked great together as a team. It's hard to find a service technician like Cole Dunn that has all of the boxes checked. (Customer Service, Strong Technical Knowledge, Professional Appearance, and Communication) This guy is one of a kind! I can't say enough good things about TE. Thanks for the great experience.
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Tech arrived on time and got the job done, taking care to make sure the little details were handled.
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Liam and Conner are the best! They acted with urgency and went the extra mile to get us taken care of.
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Jeffery and his assistant arrived on time to replace and install six combination smoke and carbon monoxide detectors in my home! They were friendly, respectful, put covers on their shoes and got to work with the installation! When they finished they cleaned up the debris and checked to make sure all units were working!
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I appreciate the fact that he talked in layman’s terms and not technical words. He explained work to be done as priority and there was no pressure to have everything done instantly.
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I appreciated Steven's knowledge and attention to a big replacement of fixtures. I'm happy with the job completed!
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Kyle was extremely nice and professional. Explained all issues and answered all questions. In fact, he found an issue with the AC wiring and we are getting it repaired, as Kyle assisted with the discussion with the AC company.
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Thorough maintenance, very professional, very efficient communication, on time, job well done!
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On our most recent visit to look into a water leak, the technician came out at the cost of $249.00. Upon completion we received a quote for just under $8000.00. We had another vendor come out who had the right equipment and was able to find the leak and properly diagnose the problem. A third vendor came out and confirmed the right diagnosis and quoted us $2400.00 to fix the problem. The TE technician diagnosed the water leak in a totally different part of the house, did not have the proper equipment to conduct the diagnosis and then wanted to charge $6000 more for a job that likely would not have resolved the issue. We have used TE a lot for electrical, minor plumbing, and A/C and had rather good service up until the last couple calls. Pricing for TE is out of control and not affordable. We will no longer be using TE for any of our home issues pertaining to A/C, plumbing, or electrical. Very disappointed.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Jordan, thank you for this feedback. We are so sorry to hear expectations were not met. Please reach out to us at 770-291-5566 so we can learn more.
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I can’t say enough good things about Blake and his helper Marcos. After dealing with a stressful situation caused by a previous installation, Blake came in and completely turned things around. His communication was excellent from start to finish — clear, professional, and honest. He took the time to explain everything he was doing, answered every question patiently, and made sure I understood how to keep things safe moving forward. It was obvious that my safety and satisfaction were his top priorities, and that level of care and attention to detail is rare. He was thorough, respectful of my home, and made sure everything was up to code and working perfectly before leaving. He quite literally saved the day. I’d recommend Blake / TE Plumbing to anyone who wants the job done right the first time.
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Customer called about a wet spot on the ceiling in the guest bedroom which is directly below the master bathroom. Performed leak search and cut open ceiling in guest bedroom. Discovered leak coming from the shower valve in the master bathroom. The shower valve is a specialty one and will have to be ordered. For the time being, hot and cold lines going to master shower valve are cut and stopped to stop current leak. Wall in master bathroom toilet area behind shower valve had to be removed in order to access shower valve area. Shower valve is being ordered and a return visit will need to be scheduled once the shower valve arrives. Cleaned up from cutting drywall Turned water back on and tested work. Everything is working as it should at this time. Thank you for choosing TE Certified
The homeowner had a gas leak coming from the fireplace. The gas company came out and shut off the gas meter to the home. Afterward, I turned the gas back on and tested the area with a bubble spray to locate the source of the leak, but I couldn’t find it directly under the fireplace. To investigate further, I decided to cut a section of the drywall next to the fireplace. I noticed there were some gas lines behind the fireplace that were inaccessible for the bubble spray test. I also checked outside behind the fireplace and found a gas shut-off valve, which I sprayed as well, but that was not the source of the leak. The only obstacle preventing me from accessing the area behind the fireplace was some partition walls, which had a small gap. I recommended the homeowner contact a general contractor to see if those partition walls could be removed. This would allow us to gain access to investigate the leak more thoroughly. As of right now, I had turned off the gas to the home for safety r
Today Rob has us out here for a garage disposal that has not been working for about two weeks. Inspected the garage disposal, testing for operations and power. by pressing the air switch to turn the disposal on it would not make any noise, but the reset button would kick off. This indicates that the disposal is no longer functioning and we need to be replaced. Swapped out disposal like for like with new flange kit assembly. Tested functionality of the new garbage disposal and checked for leaks. Found no issues and performed a walk-through with Rob. Registered the warranty for the new garage disposal that is covered for three years.
For this job, I came out for supposedly leaking water heater. After a thorough evaluation and looking at the problem where it was leaking, it turned out to be a hose bib that was left on. All I had to do is shut off the hose bib customer was not aware since she did not use hose bib. Went ahead and tested pressure found out it was high.
For this job, I worked on running a new hot tub circuit from the house to the above ground pool deck
11/14/25 No cool and no heat Whole home system Findings: Blown transformer, bad relay (5000 ohms), heat strip sequencer short, bad contactor, no wet safety switch, no ss1 safety switch, potentially clogged up drain line, microbial growth in air handler. Address the above issues in order for system to work. Options approved. Properly performed job and system is back heating and cooling properly.
Installed halo ultimate and fixed pinhole leak on hot side for the island. After install I turned water on to halo to fill up. Will be soaking for 48 hours. Will be returning Monday to finish the flush. Everything is good as of right now.
Install new Prv and min shutoff valve. Pressure is set at 65 psi now
When I was here last, system failed for just a minute and then started working again. In that time I noticed bad gas valve, or valve going bad. Ohm readings are off. Replaced pressure switch as a courtesy. Wanted to make sure home owners do not lose heat again. Checked operations multiple times. Leak tested gas fittings. Checked hoses, wiring, inducer port and flue pipe.
Arrived on site to install a quad floor outlet in the living room area. We installed these outlets off the basement lighting circuit. We came of an outlet in the unfinished basement. We installed a new arc fault breaker for this circuit. Everything has been tested and is working properly.
Called out to complete sold work. Began work by shutting off the water to the home and draining the system. Did a tankless flush on the navien tankless heater in the garage. Also installed a new check valve and expansion tank for the navien tankless because it did not have one before and per code it requires one. Installed crossover tee under kitchen sink, and set navien settings to enable recirculation on the system, once all work was complete test at all work for leaks and functionality. No leaks, and everything is functioning properly. Thank you for trusting TE certified with all your plumbing needs.
Came on 11/13/25 for a no heat on main floor system. After diagnostic found that the pilot light was off, there was no 24v coming to the little control board, extremely dirty blower wheels, bad blower’s capacitor, bad blower motor, furnace is rusty and in bad shape, no secondary drain pan. Homeowner installed a wet safety switch on their own. Homeowner came down to check my work and I told him I was going to get my scope to check their heat exchanger since furnace is over 10 years old. And they refused. They said they know their system is old and they do not want me check their heat exchanger. I could not thoroughly diagnose the system. System needs to be replaced immediately. If they call us, tell them they need to upgrade their furnace. Furnace is 38 years old. The only band aid option is to upgrade their furnace.
No heat. Upon arrival heat working as it should, checked airflow and dampers, checked refrigerant pressures in heat mode, checked thermostat settings. Customer getting alert from thermostat due to gas heat running, heat pump will not run under 40 degrees, gas heat will not run over 55 degrees. Left thermostat settings as is per customer request. No issues found at this time. Filter getting dirty advised replacing when possible.
Based on our findings today, it might be time to think about getting a brand new furnace
