Trevor was amazing. Very friendly, informative and helpful. Explained what he was doing and when finished showed me the finished wok. I will definitely call when I need something done. I'll also recommend your company.
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Our complete experience with TE was exceptional from start to finish. Placing the service call was easy and they responded in a timely manner. Once the technicians arrive (Cole and Chad), their professionalism was exceptional. Cole and Chad worked great together as a team. It's hard to find a service technician like Cole Dunn that has all of the boxes checked. (Customer Service, Strong Technical Knowledge, Professional Appearance, and Communication) This guy is one of a kind! I can't say enough good things about TE. Thanks for the great experience.
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Tech arrived on time and got the job done, taking care to make sure the little details were handled.
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Liam and Conner are the best! They acted with urgency and went the extra mile to get us taken care of.
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Jeffery and his assistant arrived on time to replace and install six combination smoke and carbon monoxide detectors in my home! They were friendly, respectful, put covers on their shoes and got to work with the installation! When they finished they cleaned up the debris and checked to make sure all units were working!
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I appreciate the fact that he talked in layman’s terms and not technical words. He explained work to be done as priority and there was no pressure to have everything done instantly.
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I appreciated Steven's knowledge and attention to a big replacement of fixtures. I'm happy with the job completed!
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Kyle was extremely nice and professional. Explained all issues and answered all questions. In fact, he found an issue with the AC wiring and we are getting it repaired, as Kyle assisted with the discussion with the AC company.
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Thorough maintenance, very professional, very efficient communication, on time, job well done!
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On our most recent visit to look into a water leak, the technician came out at the cost of $249.00. Upon completion we received a quote for just under $8000.00. We had another vendor come out who had the right equipment and was able to find the leak and properly diagnose the problem. A third vendor came out and confirmed the right diagnosis and quoted us $2400.00 to fix the problem. The TE technician diagnosed the water leak in a totally different part of the house, did not have the proper equipment to conduct the diagnosis and then wanted to charge $6000 more for a job that likely would not have resolved the issue. We have used TE a lot for electrical, minor plumbing, and A/C and had rather good service up until the last couple calls. Pricing for TE is out of control and not affordable. We will no longer be using TE for any of our home issues pertaining to A/C, plumbing, or electrical. Very disappointed.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Jordan, thank you for this feedback. We are so sorry to hear expectations were not met. Please reach out to us at 770-291-5566 so we can learn more.
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Today I came out due to a weird smell coming through vents on main level and basement. The smell is what’s known as “Smelly Sock Syndrome” and happens when there is moisture is added to the air causing a smell. This typically happens when the heat is ran drying everything up and once the AC is on the moisture produced from evaporator coil causes a smell. I didn’t find any biological growth inside the furnace or the evaporator coils. The blower wheel and coils were dirty. I told Christina a cleaning for both would definitely help, but might not solve the problem all together. The help with a UV light right above the coils can also help take the smell away. She agreed to the cleanings, adding UV light, and a static filter. They have also signed up for the monthly membership. I have completed all work and system is operational at this time. Christina and her husband would also like to move forward with getting at least the basement unit ducts cleaned. We will reach out tomorrow to set tha
Properly Performed spring/fall maintenance 3 systems. Checked all filters checked blower wheels for built up dirt/dust, took delta Ts, tested safety switches, tested all electrical components, tightened all electrical connections, took running volts/amps, monitored systems operations. Upstairs system air ducts are in bad shape, needs some upgrades No Secondary drain pan underneath the main floor and master bedroom air handlers. No wet safety switch on upstairs system drain, improper p-trap, no ss1 safety switch, bad blower capacitor. All air ducts are dirty
Homeowner had a high water bill. They noticed that the toilet in the master was running every so often frequently. We checked and found that the flush seal needed to be replaced. Verified water pressure and thermal expansion tank were operating properly at this time. Made repair and tested for proper operation.
Today we performed home care service on 2022 carrier 90k split with matching ac. Installed new blue tube uv light, cleaned flame sensor, flushed and cleaned drain lines. Inspected all electrical components and connections tighten terminals and connections as needed. Checked gas pressures, replaced filter and inspected all supply and return ductwork. Humidity levels are very low scheduled install supervisor to give options on steam humidifier. Checked operations from thermostat in heating and cooling left all equipment operational.
Install owner-supplied fixture to vanity top or lavatory, set pop up assembly, connect with new braided stainless steel supply lines, test for proper function, and clean up work area. Thank you for choosing te certified
Cleared blockage in main floor master bathroom shower drain with tub gun
We replaced the outlet with a recessed outlet.
Customer called us out for a blockage in the master bathroom toilet. Customer has had issues in the past and got a pressure assist toilet to relieve the issue. I tested the toilet for roughly 15 minutes before it backed up. Customer also had both sinks in master bathroom draining slowly. I recommended pulling the toilet and running a cable machine down the line to clear the blockage, then removing the p-traps on both sinks to clear the drains. I also recommended endure for pipe maintenance in the kitchen. Customer agreed. I pulled the toilet and ran the cable machine down successfully clearing the blockage. I tested the toilet by running water from sinks and supply line.I left the toilet pulled with a plug in it until a sewer supervisor comes out to inspect the line on 11/19. I then removed the pop ups and p-traps from both sinks cleaned them throughly and put them back together. I tested for any leaks and cleaned up. I poured Endure down the customers sink for maintenance.
Trouble shoot dishwasher drain hose Customer had another plumbing company install garbage diposal. Company forgot to punch out draining hole that connects the disposal to dishwasher line. Punched hole out and now dishwasher has proper flow. Tested for leaks. Clearing succcessful.
Replaced special order cartridges in right guest bathroom sink. Tested and checked for leaks.
Inspected for issue. Removed stems to inspect the valve body. Found that a piece was missing from the brass body of the hot stem. The hot stem also had a washer missing. Removed large pieces of rubber from the inside of the valve body. Replaced seats, stems, and trim. Tested for leaks and function m all good. Suggest replacement of the shower valve for a more permanent solution. Thank you for choosing T.E. Certified.
Homeowner had us replace the water heater. New heater was installed with 10 year warranty. Once all connections were made we verified the connections. An electrical jumper was installed from cold to hot. The new expansion tank was mounted to a stud.
