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Punctual. Up front and fair estimate. Friendly and personable. Will definitely use again if ever I have a need.
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Last year I fired my old HVAC service company. Today's service visit was to determine if TE Certified is worthy of my business. Koi arrived timely (actually a bit early), was professional, efficient, and provided clear descriptions about what he was checking, what he found, and how long repairs and upgrades would take and what they would cost. This experience with Koi has encouraged me to pursue an ongoing business relationship with TE Certified.
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Timely, knowledgeable, courteous, and provided service with a smile.
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I was pleased with the service giving replacing our bathroom faucet. They were patient as I made a run to Home Depot to buy a new facet. They also did an inspection of our hot water heater and gave us some ideas of when to replace and estimates of options and cost. Very happy with the excellent customer service!
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Very polite and professional. I am very satisfied with the service!
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Not one who does a lot of reviews, I’m extremely impressed with the HVAC Technician Jason Braunstein, and the company that he works for, TE CERTIFIED! A review is warranted. I’ve been a long time customer of one of TE Certified competitors for years, but after today, that loyalty may have come to an end. Needing my winter checkup on my Lennox gas furnace but not yet hearing from so mentioned competitor, as I normally do. I decided to call them and see if they could come out for a service call, the date is 12/23/25 but they didn’t have an available appointment for service until 01/15/26! That was unacceptable! I had many HVAC companies to choose from but remembering a jingle from the radio “TE CERTIFIED WE LOVE YOUR HOME” and checking the company’s reviews, all very good. I decided on them and made the call, and I’m sure glad that I did! The receptionist was very courteous and very helpful, and scheduled me an appointment that very same day! The Technician, Jason Braunstein arrived as scheduled and provided excellent service. He was very nice, polite, and very knowledgeable of my Lennox gas furnace. He inspected the furnace thoroughly! He adjusted the heating system to give our home the proper warm air temperature that matched the thermostat reading. He gave me a complete breakdown and inspection evaluation of my system, along with pictures, sent to my email very soon after he left. I was very impressed with TE CERTIFIED and must say that based upon the expertise of their employees and how “They Loved My Home” :-) I will be calling them again! And, I hope to have Jason back as my homes personal technician. Thank you Jason, and thank you TE CERTIFIED for providing what you say you will do on your radio adds, love our homes! A very satisfied customer, Zack S.
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Kind of disappointed in the leak detection. I know it was a small leak and hard to find but, I had to pay y’all then get another company to find it . Your employee was great, but having to pay twice was not great.
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After discovering our plumbing problem was a little more involved, Mr Mays had to come out to replace some of the drain from our laundry room. The plumbing is in our crawl space (unfortunately) but Mr Mays did the install as if it were inside the kitchen. He took pictures and sent me the work...which was perfect. Can't beat TE Certified and it truly is because of people like Mr Mays. Thank you!
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Professional service every time. Ive had great luck with TE and Erik came through for us today to help with a plumbing problem. Easy to make an appointment. Easy to deal with people. What else do you want?
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My plumbing problems were solved promptly, courteously and completely.
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Install bath fan motor , install slice box
Upon arrival customer stated that main floor heating system was having intermittent issues, stated he changed thermostat batteries and issues still continued where thermostat would go blank and reset to 62 degrees. After inspection of 5 year old furnace found that thermostat is starting to go bad, the lo batter displayed on screen and then would turn off and reset. Changed out batteries and thermostat did not continue to have this issue but advised customer older thermostat is failing. Checked over all operations of system, blower wheel is dirty, inside system is clean, made sure pressure switch tube port was clean and flame sensor was clean. Amps on inducer draft motor test good, amps on blower motor tested good. Did not find any issues with heating performance. Recommended standard thermostat or WiFi thermostat, blower wheel cleaning, Uv light, and emergency wet switch, customer declined recommendations at this time advised me to send all estimates via email. System is heating at thi
Installed a new water service line with a sleeve, replaced main shut off valve inside of the home and the shut off valve to the hose bib. Relit the water heater. Sealed all penetrations. Tested with no leaks.
Customer called us out for a leaking in the kitchen ceiling believed to have come from an upstairs bathroom. Customer had similar issue previously due to a damaged flange from a separate toilet which has since been resolved. Quoted to pull a 2nd toilet to inspect flange and found no issues at this time as well as no signs of a blockage. Camera technician is scheduled for Saturday to perform inspection and provide options for a permanent solution.
Customer had a fork and inside the disposal that was bent up underneath the blade first I tried to remove it and was unable to remove the fork that was underneath the blade so we ended up replacing the disposal with a 1/2 hp and sinker after testing, the disposal was working properly with no leaks and no backups, 100 dollar discount for the appointment being rescheduled was applied
Tech returned to job to complete repair work today for upstairs furnace only… tech tested furnace and operation system is operating good at this time. Thanks for choosing TE Certified if you liked your technician service today don’t hesitate to leave a 5 star review!
For this job, we worked on replacing the weatherhead and eyebolt and reattached service. Permit department is working on Gwinnett county permit so inspector can come out here as soon as possible. House has been without power since Sunday afternoon. Drip loop is 12ft off the ground
For this job and worked on replacing a 50 amp generator inlet outlet for a 30 amp inlet outlet and also replaced the 50 amp breaker with a 30 amp breaker. Tested voltage and tested the generator. Everything is working fine.
Cleared blockage in upstairs bathroom toilet with closet auger
Performed blower wheel cleaning for upper level system. Installed hard pipe gas line for upper level furnace. Tested heating. System is currently working. Installed turbo capacitor for main level system. Systems are currently working.
Replaced the cold side on the tankless water heater with copper and installed a new mini expansion tank. This replaces the tee that was leaking.
Hose bib froze and busted and emergency shutoff valve failed, water to home is off Remove and replace hose bib and emergency shutoff valve failed Support with copper 2 hole straps and insulated pipes. Also installed vacuum breaker per code
Replaced 1/3 hp disposal with new 1/2 hp disposal/ replace two stop valve/Repipe on garage disposal
Replaced 2-3handle tub and shower valves, 1-2- handle shower valve. Replace 1 waste and overflow replaced drywall back in holes.
Performed a 2 system one time inspection. Upstairs unit has dirty blower wheel. Improper gas connection that needs to go back with hardpipe. Improper flue pipe. Not properly sealed plenums.no Te flood protection. Dirty condenser coil. Contacter is failing ramping high resistance Downstairs unit has dirty filter. Weak pump. No Te flood protection. Dirty condenser coil. Out of tolerance capacitor. Failing contacter is pitted. Recommend joining HomeCare for both systems.