Dee and his partner were fantastic! Very knowledgeable and efficient! I really like the techs from TE. This was the second service I have had from them (I had them do some bathroom work for me earlier in the year) and they did a fantastic job both times! I am a TE customer for life!
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Polite and professional, and very respectful of my home, took his time to answer my questions
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Absolutely thorough examination of every aspect and thus made me well informed. Then honest presentation of the issues and any other potential issues. Then careful explanation of different options in getting the unit functioning again as well as options to deal with the other things that could soon be a factor.
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TE Certified Electrical, Plumbing, Heating and Cooling responded quickly and scheduled an appointment promptly. The electrician named Hubert did a great job explaining the process, sharing photos and making recommendations.
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Very capable, knowledgeable and considerate. They educated me on how to keep by breakers working accurately. Worked fast and kept things clean and organized.
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I’ve had multiple technician visits to fix a plumbing issue in my bathroom. No one has been able to fix my issue after multiple tries.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you for reaching out. We are so sorry to hear expectations were not met. Please reach out to us at 770-291-5566 so we can learn more about this.
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Really happy with the service Jose provided. Just all around wonderful in attitude, appearance, and competence.
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Did not appreciate being accused of lying 😞
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
We are so sorry to hear expectations were not met. Please reach out to us at 770-291-5566
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Did a good job trying to fix problems, although not successfully 😞
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Burner assembly was not working properly , adjusted the way it was positioned inside water heater and it works great now. If customer has any more problems, he is going to call Rheem and order a new burner assembly and have us put it in, but I do not think that will be necessary.
Repaired main water line leak in basement
Completed homecare maintenance for two systems. Upstairs level system found the high voltage coming into the furnace was exposed and not installed properly. Also found that the capacitor to the blower motor was beginning to fail. Today we fixed this high voltage issue and replaced the capacity. After testing both systems fully from the thermostats, found no immediate mechanical failures. Informed the customer that both systems are lacking flood protection that are up to TE standards. No other failures at this time.
Water heater leaking. Removed existing water heater and installed a new gas water heater in the garage with code modifications. Turned on the water and filled the tank, purged the air from the lines and ignited. The water heater is heating properly with no leaks.
Found bad gas valve and power fluctuations to gas valve and igniter. Has revision to furnace control board with new igniter kit and gas valve needs a drip line added to prevent future damage. All part in stock in Duluth. Customer is going to receive a repair versus replacement option and make decision.
Put on a extender for drain in master bathroom left-hand sink
For this job, we worked on installing three customer provided ring camera floodlights. None of the floodlights had an electrical box, so we had to install electrical boxes to bring them up to code and make them safer. After installation, we helped the homeowner by connecting them to the ring app on her phone. Replaced a three-way switch in the back porch and installed a ring doorbell and helped connect to the app on her phone. Had to finish labeling the panel that Alexis did not complete a year ago and bonded the hot and cold water lines at the water heater that he failed to do so
For this job at elite troubleshoot for Mr. Patel, I isolated the main water service between the shut off in the garage and the meter showed no sign of water loss. I then turned the main shut off in the garage back on and observe the meter again all valves in the home were closed and there was no sign of any water loss. Then went into the bathroom and observed no leaking on any water stops in the bathroom. Mr. Patel had the wall in the closet behind the bathroom and the toilet cut out before I arrived. There was no water or leaks visible at all. The meter did not spin one time while I was here. I recommend Mr. Patel have a camera tech come out and camera his line. I believe what he’s experienced is a toilet back up.
Replace chandelier in dining room and coach light at front door
Installed new garbage disposal under kitchen sink, water pressure is at a good psi (50). Did notify customer about the thermal expansion tank being full that is on top of the water heater. Do recommend replacing thermal expansion tank with a new one and setting it up to code to avoid future piping issues
