John resolved our reported issue very quickly and then checked an outlet that we suspected needed to be tightened up. He recommended that he replace it because it was probably not installed correctly, and that’s why it became loose. He was correct and he installed a new outlet in a plastic box, as it should have been initially. It’s nice and tight now. Great job of assessing, confirming and fixing!
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The technicians at TE go above and beyond. It was a pleasure working with Mason and the other technician on site. Mason gave very clear explanations, was very knowledgeable and personable. I’ve used TE for an estimate previously and from what I can tell from this recent experience, this company sets a very high bar in delivering exceptional customer experience coupled with skilled technicians. Highly recommend.
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TE Certified responded immediately to our cry for help when the water line into our HOA burst at the end of the day. Our five homes were without water which poured down the street at full force. Luckily, Brandon and Corey were only minutes away. They immediately cut off the water at the city meter, then assessed the cause of the break and needed repairs. First thing the next day they came out with the tools and parts required, and made the repairs, which required a good six hours. By early evening, water was restored, and the technicians reinforced the new backflow preventer with copper and cement to ensure the integrity of the work. The team was extremely polite and clearly communicated the repair requirements with the HOA President.
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I'm at a loss for words here. I'll try to list a few words to describe Mike: - Professional - Trustworthy - Knowledgeable - Punctual - Dedicated - Comrade - Mindful - Go to guy Mike's level of professionalism is rare. His assistant and Trainee "Aiden" deserves the same accolades.
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These guys are amazing! So knowledgeable and professional. They are so respectful and quick, I wont be calling anyone else
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Tony was excellent and I trust TE to do the right thing in diagnosis & repairs
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Cody did a fine job hanging our chandelier. Worked with us to get the height right spent extra time orienting the direction.
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Great service from start to finish! Kept me informed about technician’s arrival time. And Jordan was super courteous and knowledgeable-explained everything and gave options. Did great work even when he encountered unexpected issues in the plumbing.
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Yes! He identified and resolved the problem professionally, expeditiously, and with a friendly manner.
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Good afternoon, This review is related to a customer service call made at my residence on November 28, 2025. The concern involved 4 new ceiling fans that were installed recently by one of your service personnel. Two of the fans installed were inoperable and not functioning. The technician who installed the fans initially made the service call. Apparently the fans needed to be paired which was causing the malfunction. The service call was $149.00. I thought that this was poor customer service and was totally inappropriate. Really don’t know what caused the issue, but this was a follow-up service call from a recent installation and could have been handled in a more professional way. I paid the technician to show my loyalty as being a good customer But after thinking about this situation, felt that your management team should know about this. Appreciate immediate action be addressed toward my concern. Thanks for your support.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
We are sorry to hear that expectations were not met. Please reach out to us at 770-229-5566 so we can learn more about this.
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Jason went above and beyond. He thoroughly diagnosed the issue, provided a range of options, and worked with precision and care, and reviewed and explained their work. He and his coworker, Cody, did excellent work and cleaned up when they were done. Much appreciated!
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I thought the man who came out was excellent, gave us an expert opinion and identified the core issues we were facing. Would recommend to anyone.
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Perform a 2 systems home care maintenance, tested all electrical components, flushed drain line, tested thermostat, Tested both system on cool and heat, checked pressures and refrigerant. Units are running, however there are some issues that need to be addressed, let costumer know and left details and option on inspection sheet attach to this email follow with quotes. Left details on inspection sheet and options attach to this email Costumer decided to move forward with repairs for upstairs floor system. Work was done and tested. System is now working properly. Costumer decided to wait until summer to replace main system. Thank you for choosing TE Certified,
Installed Goodman 2 ton 14 seer2 efficiency single single stage, all aluminum coil, 80% efficient 40,000 btu single stage gas furnace in the attic for office room.
I installed a new post filter for the Halo Ultimate whole-house filtration system and replaced the reverse osmosis filters located under the kitchen sink. Upon completion, I conducted a thorough inspection and testing of the system to confirm proper operation and verify that no leaks were present.
Install a new 15 amp to split office and 1st floor
Electrical service upgrade with new emergency shut off meter, new panel with safety breakers and smoke detectors in bedrooms and hallways
Installed floor in living room at customer requested location
Removed and replaced gas water heater with electric 65 g heat pump water heater. Added Mixing valve and installed new expansion tank. Also replaced gas valve. Tested with no leaks.
Trap t&p valve. Repipe and reconnect t&p drain assembly. Not responsible for any issue that may occur with T&P or water heater. Advised customer that water heater is not code compliant and improperly installed.
Installed a ring flood and replaced another flood light that I broke
Noise issue. Upon arrival found heat pump turned off and coil covered with ice. Turned unit on and it shortly went into defrost mode to melt off the ice. System turned back on and ran normally before getting rid of all the ice and getting the coil dry, found defrost timer set to 50. Moved pin to 90 for a longer defrost cycle in order to completely get rid of ice and dry coil before it turns on again. Checked refrigerant pressures and electrical components, found burnt contactor, found no flood protection inside. Quoted repairs and recommended getting quote to replace system due to age.
Today we began the process of a full service upgrade. We installed seven new smoke detectors throughout the house to prepare for what the permit will require. We will return to complete the job after the engineer at Georgia Power tells us where to mount the disconnect.
Disconnect WH, Grounding System, Surge Protection
For this job the customer was wanting to know if they had enough space in the generator sub panel to add an A/C circuit, they did not have enough so she wanted to free up some space and take 4 circuits off the generator sub panel to make room for 2 a/c units so we moved those 4 circuits back over to the main panel. We installed 3 whole home surge protectors with new breakers and we saw that there were 10 wrong breakers installed among the 4 panels installed. We will be changing those out to the right breakers for the customer.
Cut open the garage ceiling in order to rework the tub drain. The customer had attempted to remove the tub drain himself but was unsuccessful. Once I opened the drywall up I was able to see that the tub shoe had broken off of the drain. Everything was properly repaired and thoroughly tested for leaks. Everything now functions properly.
Diagnosed an error code 438 on a Navy tankless