John resolved our reported issue very quickly and then checked an outlet that we suspected needed to be tightened up. He recommended that he replace it because it was probably not installed correctly, and that’s why it became loose. He was correct and he installed a new outlet in a plastic box, as it should have been initially. It’s nice and tight now. Great job of assessing, confirming and fixing!
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The technicians at TE go above and beyond. It was a pleasure working with Mason and the other technician on site. Mason gave very clear explanations, was very knowledgeable and personable. I’ve used TE for an estimate previously and from what I can tell from this recent experience, this company sets a very high bar in delivering exceptional customer experience coupled with skilled technicians. Highly recommend.
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TE Certified responded immediately to our cry for help when the water line into our HOA burst at the end of the day. Our five homes were without water which poured down the street at full force. Luckily, Brandon and Corey were only minutes away. They immediately cut off the water at the city meter, then assessed the cause of the break and needed repairs. First thing the next day they came out with the tools and parts required, and made the repairs, which required a good six hours. By early evening, water was restored, and the technicians reinforced the new backflow preventer with copper and cement to ensure the integrity of the work. The team was extremely polite and clearly communicated the repair requirements with the HOA President.
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I'm at a loss for words here. I'll try to list a few words to describe Mike: - Professional - Trustworthy - Knowledgeable - Punctual - Dedicated - Comrade - Mindful - Go to guy Mike's level of professionalism is rare. His assistant and Trainee "Aiden" deserves the same accolades.
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These guys are amazing! So knowledgeable and professional. They are so respectful and quick, I wont be calling anyone else
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Tony was excellent and I trust TE to do the right thing in diagnosis & repairs
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Cody did a fine job hanging our chandelier. Worked with us to get the height right spent extra time orienting the direction.
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Great service from start to finish! Kept me informed about technician’s arrival time. And Jordan was super courteous and knowledgeable-explained everything and gave options. Did great work even when he encountered unexpected issues in the plumbing.
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Yes! He identified and resolved the problem professionally, expeditiously, and with a friendly manner.
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Good afternoon, This review is related to a customer service call made at my residence on November 28, 2025. The concern involved 4 new ceiling fans that were installed recently by one of your service personnel. Two of the fans installed were inoperable and not functioning. The technician who installed the fans initially made the service call. Apparently the fans needed to be paired which was causing the malfunction. The service call was $149.00. I thought that this was poor customer service and was totally inappropriate. Really don’t know what caused the issue, but this was a follow-up service call from a recent installation and could have been handled in a more professional way. I paid the technician to show my loyalty as being a good customer But after thinking about this situation, felt that your management team should know about this. Appreciate immediate action be addressed toward my concern. Thanks for your support.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
We are sorry to hear that expectations were not met. Please reach out to us at 770-229-5566 so we can learn more about this.
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Jason went above and beyond. He thoroughly diagnosed the issue, provided a range of options, and worked with precision and care, and reviewed and explained their work. He and his coworker, Cody, did excellent work and cleaned up when they were done. Much appreciated!
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I thought the man who came out was excellent, gave us an expert opinion and identified the core issues we were facing. Would recommend to anyone.
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Disconnect WH, Grounding System, Surge Protection
For this job the customer was wanting to know if they had enough space in the generator sub panel to add an A/C circuit, they did not have enough so she wanted to free up some space and take 4 circuits off the generator sub panel to make room for 2 a/c units so we moved those 4 circuits back over to the main panel. We installed 3 whole home surge protectors with new breakers and we saw that there were 10 wrong breakers installed among the 4 panels installed. We will be changing those out to the right breakers for the customer.
Cut open the garage ceiling in order to rework the tub drain. The customer had attempted to remove the tub drain himself but was unsuccessful. Once I opened the drywall up I was able to see that the tub shoe had broken off of the drain. Everything was properly repaired and thoroughly tested for leaks. Everything now functions properly.
Diagnosed an error code 438 on a Navy tankless
No power to bedroom. Customer was replacing switches on older wiring. Corrected wiring and crimped ground in switch box. Reinstalled customer’s smart switches.
Customer was having a loud noise coming from main entering home. I checked the pressure and it was at 80 psi. I also removed existing PRV and installed new one with whole home shut off valve in a different location so it could be accessible. Also replaced expansion tank and secured it and replaced t&p valve
1 system inspection Based on our findings today, it might be time to think about getting a brand new system. Replace ductwork and also unit would also be better to relocate indoor . The following has growth indoor coil indoor unit also ductwork. There is a vent that is loose and needs repairing . The main return is damaged. The plenum is in very poor condition. Auxiliary pan is rusted out and also the return plenum. The whip for indoor is not up to code and is too small for auxiliary heat . There is also a supply that is damaged and needs replacing. Condensate pump is in poor condition and also drain is broke off indoor unit .
Supply and install 2x air Admittance Valve
Replace sconce lights in the dining room.
Troubleshoot fireplace light not working
For this job, I rendered leak detection services from his lethal. Crow discovered the leak under newly poured driveway about halfway up the driveway, approximately 30 feet off the front of the home.
Replaced a posi temp cartridge for a shower in the master bathroom
