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The technicians at TE go above and beyond. It was a pleasure working with Mason and the other technician on site. Mason gave very clear explanations, was very knowledgeable and personable. I’ve used TE for an estimate previously and from what I can tell from this recent experience, this company sets a very high bar in delivering exceptional customer experience coupled with skilled technicians. Highly recommend.
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TE Certified responded immediately to our cry for help when the water line into our HOA burst at the end of the day. Our five homes were without water which poured down the street at full force. Luckily, Brandon and Corey were only minutes away. They immediately cut off the water at the city meter, then assessed the cause of the break and needed repairs. First thing the next day they came out with the tools and parts required, and made the repairs, which required a good six hours. By early evening, water was restored, and the technicians reinforced the new backflow preventer with copper and cement to ensure the integrity of the work. The team was extremely polite and clearly communicated the repair requirements with the HOA President.
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I'm at a loss for words here. I'll try to list a few words to describe Mike: - Professional - Trustworthy - Knowledgeable - Punctual - Dedicated - Comrade - Mindful - Go to guy Mike's level of professionalism is rare. His assistant and Trainee "Aiden" deserves the same accolades.
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These guys are amazing! So knowledgeable and professional. They are so respectful and quick, I wont be calling anyone else
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Tony was excellent and I trust TE to do the right thing in diagnosis & repairs
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Cody did a fine job hanging our chandelier. Worked with us to get the height right spent extra time orienting the direction.
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Great service from start to finish! Kept me informed about technician’s arrival time. And Jordan was super courteous and knowledgeable-explained everything and gave options. Did great work even when he encountered unexpected issues in the plumbing.
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Yes! He identified and resolved the problem professionally, expeditiously, and with a friendly manner.
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Good afternoon, This review is related to a customer service call made at my residence on November 28, 2025. The concern involved 4 new ceiling fans that were installed recently by one of your service personnel. Two of the fans installed were inoperable and not functioning. The technician who installed the fans initially made the service call. Apparently the fans needed to be paired which was causing the malfunction. The service call was $149.00. I thought that this was poor customer service and was totally inappropriate. Really don’t know what caused the issue, but this was a follow-up service call from a recent installation and could have been handled in a more professional way. I paid the technician to show my loyalty as being a good customer But after thinking about this situation, felt that your management team should know about this. Appreciate immediate action be addressed toward my concern. Thanks for your support.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
We are sorry to hear that expectations were not met. Please reach out to us at 770-229-5566 so we can learn more about this.
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Jason went above and beyond. He thoroughly diagnosed the issue, provided a range of options, and worked with precision and care, and reviewed and explained their work. He and his coworker, Cody, did excellent work and cleaned up when they were done. Much appreciated!
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I thought the man who came out was excellent, gave us an expert opinion and identified the core issues we were facing. Would recommend to anyone.
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No heat. Upon arrival found heat pump running fine, issue was with emergency heat not kicking on when temperature got below 35 degrees. Found broken thermostat wire (W) after checking electrical connections and checking wire resistance. Advised customer we would have to get electrical out to run new wire in order to make repair, customer requested we just change thermostat settings and allow heat pump to run under 35 degrees and they will just use heat pump only.
Came out for a no heat. Found that the thermostat is bad is sending voltage to heat and AC at the same time on a gas furnace straight AC. Unplugged disconnect on the outdoor unit until we return to install thermostats. Found blower wheel is dirty. No inline drain switch. System does have pan switch. No iaq on system.
Installed Stadium Light Post at Basketball Court Installed Circuit at Basketball Court Installed Lutron Smart Switch at Stadium Light Post Installed Lutron SmartHub Installed 15A Dual Function Breaker
Install a new meter socket and enclosure and repair the broken conduit below.
I was called out to Craig’a house to install a steam humidifier on his main system.
Complete electrical install for Mini- split unit
Install 2 televisions with new outlets. Installed 6 wireless cameras throughout.
For this job we installed a 26kw Generac generator on the right side of the customers home. We installed 2 transfer switches with disconnects on either side of the meter. Both previous disconnects had breaker space in them with a few breakers in each. What we did was we got a regular transfer switch with just a disconnect and the second transfer switch was a disconnect with 20 breaker spaces. So on the one with just a disconnect we moved 2 circuits over in pipe above the meter going into the transfer switch with breaker space now one disconnect has all the breakers in one. We also ran another pipe parallel with the first pipe for the gen cable to connect both transfer switches together. We also installed 4 load shed modules on all the A/C units, on the same side of the house as the generator. We went ahead and did QC on the generator and everything works properly and functions as it should. We installed 2 switches that the customer provided as a courtesy.
Troubleshoot and fixed outlets without grounds in the kitchen.
Tech arrived to no heat call for entire home. System is approximately 9 years old and located in crawlspace. Homeowner expressed that the system had a loud band and system was not heating anymore. Inspected system. Found system out in lockout. Found blower motor bracket broken which is attached to motor itself. Motor needs to be replaced. Found blower assembly broken in multiple places and blades stuck in secondary heat exchanger. Condensate pump is operational, but is in questionable state. Safeties are not intact. Brought recommendations to homeowner. Homeowner agreed to have comfort consultant concerning system replacement today. System is off at switch. Thank you for letting TE CERTIFIED service your home.
Customer has 31 y/o Carrier furnace matched with 26 y/o Carrier AC that operates for right main level. System was not heating due to faulty thermostat. Replaced with basic thermostat. Tested heating and cooling. System is well past life expectancy. Several components are bad. R22 based system. Informed customer of all findings. The bare minimum basic repairs to get the system running today. System is currently working.
Came out because the customer was concerned about an error code being displayed on the thermostat. I looked up the cod (206) and the code is stating that the gas valve 2nd stage relay has failed. This will not allow the furnace to ramp up into stage two. The solution to this problem is to change the control board that’s not send the signal got the furnace to ramp up. it’s working just fine in W1 but not W2. I jumped out W1 and W2 and the furnace did respond and went into stage two. I ordered the control board from lennox in peach tree corners. It will not be available for 2-3 weeks. The part #27p17
This estimate proposes to perform an exploratory dig where the leak has been located and marked outside the foundation of the home. Once the failed section of pipe is exposed, it will be removed and replaced. The line will be tested before backfilling and the meter will be inspected to confirm no additional leaks on the service line. A point repair is not covered under the Lifetime Warranty *A portion of the bush at the front window may need to be removed in order to dig and access the service line* Original scope of work was performed other than the addition of re-doing the water service penetration due to leak location being so near to exterior wall.
