Yes! He identified and resolved the problem professionally, expeditiously, and with a friendly manner.
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Good afternoon, This review is related to a customer service call made at my residence on November 28, 2025. The concern involved 4 new ceiling fans that were installed recently by one of your service personnel. Two of the fans installed were inoperable and not functioning. The technician who installed the fans initially made the service call. Apparently the fans needed to be paired which was causing the malfunction. The service call was $149.00. I thought that this was poor customer service and was totally inappropriate. Really don’t know what caused the issue, but this was a follow-up service call from a recent installation and could have been handled in a more professional way. I paid the technician to show my loyalty as being a good customer But after thinking about this situation, felt that your management team should know about this. Appreciate immediate action be addressed toward my concern. Thanks for your support.
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Jason went above and beyond. He thoroughly diagnosed the issue, provided a range of options, and worked with precision and care, and reviewed and explained their work. He and his coworker, Cody, did excellent work and cleaned up when they were done. Much appreciated!
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I thought the man who came out was excellent, gave us an expert opinion and identified the core issues we were facing. Would recommend to anyone.
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Ben is extremely friendly and a pleasure to work with!
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Jose was knowledgeable and thorough with the needed electrical repairs. Always a great experience with TE electricians!
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Jose and Miguel was very good and very informative with what they were doing. I am very pleased with the work and recommendations! Will be using them again!
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Paul is a true professional and he knows how to properly handle customers!!
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Tech completed repairs for today, tech found failed condensation pump, and zone board. Tech went over a few options with customer to help get system back and running at best peak performance. Customer chose best all necessary repair options with lifetime warranty with purchase of Apco-X Ultra system protection… Please review email for pictures and invoice copy… Thanks for choosing TE Certified if you liked your technician service today don’t hesitate to leave a 5 star review!
Homeowner had issue with squealing every time she ran water. Technician could not recreate. Technician informed homeowner that PRV diaphragm could be going bad. Technician left estimate to replace PRV. Install new 10 year Rheem 50 gallon water heater. Install all code compliant upgrades. Installed new main shut off valve. Installed new cartridge for master bathroom shower. Installed new washer, box and hammer arrester for dishwasher to combat water hammer. Checked and tested for leaks.
Replace failed cast iron in ceiling
Today I performed a diagnostic on the Verna tankless water heater, which was displaying error code 79. Upon inspection, I found that conversation is dripping into the unit, causing the error. This is the same issue we were previously called out for, and the customer is aware of the recurring problem. At this time, the unit is functioning, but continues to experience internal conversation issues that can lead to future failures. Due to the age and ongoing condition of the system, I will be leaving estimates for a full replacement of the tankless water heater for the customer to review. All findings were discussed with the customer prior to departure .
Came out today to perform one system HVAC service call. Upon arrival, customer stated that heat was not working and that he had taken the door off of the furnace and said the system was throwing and igniter code. Upon inspection of the system found the igniter to be cracked and no longer working. upon further inspection, found that the heat exchanger had lots of rust spots on it, the burners had lots of rust, the blower wheel was very dirty, the coil for the system was brand new, the fresh air intake was broken off, the gas line was not up to code. Upon speaking with customer, customer decline any repairs at this time due to needing to speak with homeowner about what estimate to move forward with. at this time system is not running.
We replaced the smoke detectors that were present and added a smoke detector in each bedroom upstairs. We also mounted a 70 inch tv in the basement gym. We also performed a home care
Installed two new 3 way switch for the hall light outside of the primary suite.
Call out for a back up kitchen sink disposal is working fine kitchen sink is backed up. Resident said we had to reschedule. Customer was experiencing a clogged up drain inside kitchen drain. Removed pTrap assembly and ran k45 cable to remove food debris causing blockages. Tested for a long duration of time. Blockage was successfully removed. Tested for leaks. Clearing successful!
Replace entire sewer line by bursting (trenchless) and add clean out outside of home and slate rock bed. At time of cast iron replacement, replace dual 50 gallon gas water heaters with a new Navien tankless water heater with hot water recirculation. Replace dual 50 gallon gas water heaters located in basement
Replace garbage disposal (customer supplied), install customer supplied kitchen faucet
Claim number: 01009408759 Customer called initially about a leak in the kitchen. On first visit, found a leaking angle stop under the sink and replaced it. Remediation company started work and once kitchen island was removed there was water around the hot water line coming through the concrete slab. Performed basic leak test on hot plumbing in home and found it was not holding pressure due to a leak in the slab. Removed concrete around hot line in kitchen coming through slab. Dug around pipe and found a split in the cpvc pipe at the base of the concrete slab. Cut out section pipe with crack and installed new pex pipe with two new water stops for the kitchen faucet and dishwasher Leak detection came out and verified there were no other leaks present. With this confirmed, dirt was backfilled and concrete was installed and smoothed around hole. Customer needs to allow at least a couple of days for the concrete to properly cure before any flooring is placed Thank you for choosing TE
Tech was out to perform inspection on 1 system. The following tech has came a crossed. Ductwork on system, all of it is needing to be replaced. Due to ripped and tears. There are a couple that are completely disconnected. The insulation is completely ripped off in some areas. There is no repair for that. That would need to be ripped out and new ductwork added. Door switch has been hard wired to system, this is a hazard. A new door switch needs to installled for system to shut off when taking off door to furnace . System is zoned . Zone system is disconnected. This system does not need to be zoned customer can do away with the zone system. When replacing ductwork you would need to also replace the supply Plenum as well as the return Plenum. No drain pan under furnace. This is mandatory.There is no safety switches on drain line or on the ground to detect water if water is present this can also lead to flooding in crawlspace. Inducer motor is very noisy. This is needing to be replaced.
Installed a new large Chandelier 12’ up and installed customer supplied smart dimmers.
Replaced (3x) smart dimmers, (1x ) gfci and installed two surge protectors.
