Paris was very professional, thorough and informative. He explained everything he was doing and why.
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Jeff was thorough and he put everything simply for us to understand the process. He took his time and really went above and beyond. Thank you Jeff!
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Will was excellent! Would definitely recommend for future service!
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From the first call - having a live person answer the phone on a Saturday afternoon! - to the final handshake with Ricky, our whole experience was stress free. Ricky and his apprentice, Navy, were extremely professional, polite, knowledgeable, and patient. They did a great job of explaining everything in layman’s terms and kept explaining until I understood. A water leak is never pleasant, but TE Certified took care of us like family. I highly, highly recommend!
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Lexx was fantastic all the way around. He talked through all the steps of the process for the plumbing work I wanted done, answered all of my questions, and did an amazing job getting the work done quickly with no interruptions to our day.
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Andrew is the third tech that has been sent to our home. All three were top notch. Quite Satisfied.
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Nondisclosure of required permit and code inspection during the sales process, at the point of agreement or upon installation. After payment, was not provided with an invoice, warranties, photos or of notice of required permit and inspection. Coordination and communication was severely lacking.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you for bringing this to our attention. We take your concerns & feedback seriously and would love the opportunity to make things right. Please reach out to us at 770-291-5566 so we can look into your project details and ensure you receive everything you need, including your invoice, warranty information, and required documentation.
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David Hobart did an excellent on some plumbing in our home. David is very knowledgeable and took time in explaining how various things work in the overall system. Thank you David for being patient with my questions. Great job.
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Performed toilet rebuild on powder room toilet. Installed new garbage disposal in kitchen. Installed customer supplied lavy faucet in basement.
Customer has a main drain stoppage. Customer does have an accessible cleanup, located on the left side of the house. I’ll attempt to remove stoppage using the snake machine. I was successfully able to remove stoppage and restore proper drainage to the home. I pulled back roots from the drain line in the presence of the customer. We have a camera technician scheduled to come tomorrow between 2 PM and 5 PM. ****Customer is aware that this is a temporary fix and that a more permanent solution will have to be taken. ***** At this time everything is draining properly and the customer is very satisfied. I also provided the customer with our ENDURE drain maintenance product.
A hole was drilled through the gas line for the dryer. I replaced the vertical section of pipe that runs from the attic to the laundry room. I installed a new gas valve and reconnected the appliance. Gas has been turned back on and tested. Pilot light for both water heaters are relit.
Performed one system home care replaced one 16 x 20x1 filter provided by the homeowner. At this time, the system is operating properly.
Installed Blue Tube UV, condenser superboost, and iWave Air Purifier, replaced contactor, cleaned blower wheel and condenser coil.
Did a troubleshoot on kitchen circuit to verify gfci protection.
Replaced drain line and air filter. Performed system inspection. Biological growth present inside air handler, blower wheel and condenser coil dirty
Replace water service line from the meter to inside of the home. Unable to find where the irrigation tied into the original main. Grand water line from meter to home and transitioned from one inch plastic to one inch soft copper and inside the home reduced down to 3/4. Cemented and tarred inside and out. Installed dual check valve, courtesy valve and shut off valve for irrigation. Pressurized and tested for leaks. Backfilled and installed sight tubes. Put wheat straw down and capped off original remaining line in the home. Thank you for trusting te with your plumbing needs.
The homeowner's outdoor hose bib was leaking due to age, so I replaced it with a new one and cut out the old section of pipe in the crawlspace. I then tested everything and checked for leaks.
Replace gas line and gas shut off valve to water heater
Water service leak outside the foundation on. Work performed: Installed a new HDPE 1” water service line. We bored underground from the meter to the foundation. We installed a new penetration through the wall and connected the new water service inside the basement. We installed a new meter union, and dual check valve at the water meter. We installed a valve box just past the meter where we installed a water shutoff valve, as well as a shutoff valve that can be used for the irrigation in the future. We did not reconnect to the irrigation. Meter is no longer turning, leak has been repaired.
Water service line leak is roughly three and a half to 4 feet down right next to the foundation of the home. There were two leaks, one near the foundation and one underneath a large slab of concrete.That I was unable to remove. Customer has agreed to move along with our water service line replacement. Waiting to hear back from the dig team for their schedule
Today I came out and did an energy audit to help the customer make sense of an expensive power bill.
System #1 – Main Floor The system is operating within manufacturer specifications. However, the blower wheel has accumulated a layer of dust buildup. If left unaddressed, this could negatively impact the system’s performance. The system also lacks biological growth prevention, which can affect air quality and contribute to sludge in the drain line. The outdoor unit has no issues at this time. System #2 – Second Floor The system is operating well overall, but the blower wheel has debris buildup that will affect performance similar to system #1 if not addressed. It also has no biological growth prevention in place, which impacts air quality and can reduce system function. The outdoor unit has no issues to note.
