Prompt very communicative and solved the problem . Pleasant experience and efficient
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Erik, the plumbing professional, was right on time, polite, respectable, and thorough. This is what I've only experienced with TE Certified whether or not it was electrical or plumbing over several years. Great customer service! And he represents well what TE stands for.
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Very communicative . Kept me well informed . Took extra day but explained the problem . Discovered a problem today but rest seems ok
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TE Certified did a great job and followed through on all promises made for time of service and workmanship.
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Communicates well - prompt - professional - thanks so much DeMarco!
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My technician Jonah, exude professionalism, customer service excellence and very astute in his knowledge of locating a problem, he also gave me verbal guarantee through his company if anything should happen surrounding this same problem. He is humble and has a heart for service of the people through his expertise. Thanks Jonah!!!!!
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I trust TE Certified. You get what you pay for. For my plumbing job they sent Isaac Daniels to provide me a quote after inspection. He said it will be 16k dollars. I asked him if he himself will be here. He said yes he will be here with his crew and will ensure the job is performed expeditiously. The job would take 3 days but they may be done in 2 days. Isaac showed up for a 20 minutes initially and I never seen or heard from him since. Apparently he is more concerned with closing sales than client communication and satisfaction. He did not deliver with what he told me. No integrity. I would give him a zero rating if I could.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you for reaching out, Frances. We are so sorry to hear expectations were not met. Please reach out to us at 770-291-5566 so we can learn more and work on a remedy.
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Cleared blockage in washer machine drain with tub gun. Found lint and hair in drain. Made customer aware of leaking shut off valve on hot side for washer machine.
Completed first time homecare maintenance for two systems in the home. Both systems are over 20 years old and found that both of the furnaces have cracks in the heat exchanger. The main level system is an extremely poor condition and neither of the furnaces are safe to run at this time. Tested the air conditioning systems for both and found the main level is leaking r22 refrigerant. Based on our findings today, it might be time to think about getting a brand new system.
Replaced hose bibb on front of home
Installed new Delta single handle tub and shower valve in upstairs guest bedroom.
Installed new ice maker box behind refrigerator and installed new ball valve in the basement below.
Shower located in the upstairs bath is running in the off position. Removed the existing cartridge, the valve is heavily corroded. Installed a new cartridge and pressurized the system, the cartridge is not holding due to wear and tear of the valve. Cut open the backside of the drywall to access the valve. Removed and replaced the valve. Turned on the water and pressurized the system. Purged the air from the lines. The new shower valve is working properly.
in attempts to fully diagnose the source of the backup, a sewer jet will be performed to clear what is anticipated to be wipes. I will return with a camera to fully inspect the sewer line after this sewer jet has been done. If any sewer repairs are necessary, following the jetting, 3/4 of the cost will be applied towards the sewer repair.
Investigated leak that has spread throughout the house. Found that leak began in the top floor front bathroom. Found that there was no evidence to show that the source of water was the bathroom sink or toilet, both appliances were tested and observed to find no water escaping them. While the toilet is old and a replacement recommended, no leak can be observed to come from the toilet. Found that the meter was not spinning when water was on. While the toilet is old and the fill valve lets some water into the tank after it is filled, this would not be enough to cause a flood and the toilet is not clogged. Concluded that the only place the water could have come from would be the shower. Councluded that the source of the leak was negligence, whether from an overflow or the shower head being on at an awkward angle.
Removed existing toilet from the master bath. Opened the new toilet box and discovered that it is broken. The homeowner will return the toilet and we will come tomorrow to install. Returned today (10/17), unboxed the toilet. Installed the toilet and secured to the flange. turned on the water and filled the tank. Flushed the toilet multiple times to test. The toilet is working properly with no leaks detected.
For this job, I worked on troubleshooting why living room breaker was tripping. Turns out the hot wire and ground wire were touching due to poor wiring method. left estimate to redevice bottom floor and the whole house to avoid future electrical problems. Whole house is backstabbed with original devices. Outlets and switches are meant to be replaced between 10 to 20 years.
Water leaking in the front yard. I dug down into the yard to access the water line, I found a broken main water service line. I cut out a section of the pipe and replaced. I then turned on the water and pressurized the system. Purged the air from the lines and tested. No further leaks detected and water is now flowing properly.
