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Arrived as expected, same day service, thorough assessment and explanation, problem resolved
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Antonio was very helpful, knowledgeable, and professional. He explained everything and showed me pictures of the work he recommended. I feel like they're really concerned about the customer and their needs.
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Prompt very communicative and solved the problem . Pleasant experience and efficient
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Erik, the plumbing professional, was right on time, polite, respectable, and thorough. This is what I've only experienced with TE Certified whether or not it was electrical or plumbing over several years. Great customer service! And he represents well what TE stands for.
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Very communicative . Kept me well informed . Took extra day but explained the problem . Discovered a problem today but rest seems ok
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TE Certified did a great job and followed through on all promises made for time of service and workmanship.
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Communicates well - prompt - professional - thanks so much DeMarco!
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My technician Jonah, exude professionalism, customer service excellence and very astute in his knowledge of locating a problem, he also gave me verbal guarantee through his company if anything should happen surrounding this same problem. He is humble and has a heart for service of the people through his expertise. Thanks Jonah!!!!!
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I trust TE Certified. You get what you pay for. For my plumbing job they sent Isaac Daniels to provide me a quote after inspection. He said it will be 16k dollars. I asked him if he himself will be here. He said yes he will be here with his crew and will ensure the job is performed expeditiously. The job would take 3 days but they may be done in 2 days. Isaac showed up for a 20 minutes initially and I never seen or heard from him since. Apparently he is more concerned with closing sales than client communication and satisfaction. He did not deliver with what he told me. No integrity. I would give him a zero rating if I could.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you for reaching out, Frances. We are so sorry to hear expectations were not met. Please reach out to us at 770-291-5566 so we can learn more and work on a remedy.
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Cleared blockage in kitchen sink with cable machine, also replaced faulty garbage disposal with new 1/2hp Insinkerator. Customer is aware of remaining cast iron in drain line serving kitchen sink. Camera tech arrived onsite and gave options for future repair/replacement if issue persists.
Installed tankless water heater and ran new gas line to unit
Arrived to the customers church after the gas company shut off service as a precaution due to a gas leak at the adjacent church building on the same property. Customer confirmed that on the day of the incident, her building did not have a gas leak, the gas company turned off to supply strictly for safety and require an inspection before restoring service. I performed a full evaluation of the gas line leading into the church. All accessible joints and fittings were tested using an approved gas leak detection solution. No bubbles, odor, or indications of leakage were present anywhere along the tested section. At this time, the gas line to the church is holding properly with no active leaks detected. Customer has been informed of the findings and can now coordinate with the gas company to have service restored.
Hardwired charger by fridge, charge point provided by TE
Upon arrival customer stated that main floor system was not working and not heating. Customer er stated that he has had a lot of issues out of this system before. Air handler is 4 years old, heat pump is 4 years old. After inspection of system found that main break at electrical panel was tripped. Did full elevation on system, blower wheel is dirty, blower capacitor tested good. (20x20x1) system filter was very clogged and dirty. Heat strips are coming on. Condensate pump has a lot of build up inside it and needs to be cleaned. Outdoor condenser coils were clean, ed good, contactor was very pitted and a loose connection made high voltage wire bad. The reason why breaker is tripping is due to air flow on system. This is a 5 ton system and has a two 12” return duct and one 10” return duct. This equals 1,260cfm. A 5 ton system requires 2000cfm in order to operate properly. System is short 740cfm. This will continue to make system over heat and have issues with main breaker tripping. With
Complete 3 electrical tasks around house
Replace light fixtures in dining room and bonus room
Inspected two furnaces for heating inspection. Both blowers are pulling good amps. Pulled and cleaned both flame sensors. Both systems burners are clean. Ensured both upstairs drain and downstairs condensate pump are removing water properly. Changed 16x25x1 filter and 16x25x4 filter. Found systems have float switches but not TE standard wet switches. Brought this up to customer’s attention and he declined the installation of wet switches. Both systems are not protected by uv light. Highly recommended customer add uv lights to ensure system stays clean and air inside home stays clean. Both furnaces are operating and heating well at this time.
Installed customer supplied Kohler toilet in master upstairs bathroom
Made spot repair on pipe in ground, upon testing noticed another pinhole, roughly 10 inches from original repair. Customer will removing more flooring to access returning on Friday.
Replace multiple wafer lights throughout home
Finished service upgrade Installed new doorbell kit from scratch in foyer
Bore new water service from the meter to edge of home. Connect to existing water in home.