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Arrived as expected, same day service, thorough assessment and explanation, problem resolved
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Antonio was very helpful, knowledgeable, and professional. He explained everything and showed me pictures of the work he recommended. I feel like they're really concerned about the customer and their needs.
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Prompt very communicative and solved the problem . Pleasant experience and efficient
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Erik, the plumbing professional, was right on time, polite, respectable, and thorough. This is what I've only experienced with TE Certified whether or not it was electrical or plumbing over several years. Great customer service! And he represents well what TE stands for.
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Very communicative . Kept me well informed . Took extra day but explained the problem . Discovered a problem today but rest seems ok
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TE Certified did a great job and followed through on all promises made for time of service and workmanship.
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Communicates well - prompt - professional - thanks so much DeMarco!
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My technician Jonah, exude professionalism, customer service excellence and very astute in his knowledge of locating a problem, he also gave me verbal guarantee through his company if anything should happen surrounding this same problem. He is humble and has a heart for service of the people through his expertise. Thanks Jonah!!!!!
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I trust TE Certified. You get what you pay for. For my plumbing job they sent Isaac Daniels to provide me a quote after inspection. He said it will be 16k dollars. I asked him if he himself will be here. He said yes he will be here with his crew and will ensure the job is performed expeditiously. The job would take 3 days but they may be done in 2 days. Isaac showed up for a 20 minutes initially and I never seen or heard from him since. Apparently he is more concerned with closing sales than client communication and satisfaction. He did not deliver with what he told me. No integrity. I would give him a zero rating if I could.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you for reaching out, Frances. We are so sorry to hear expectations were not met. Please reach out to us at 770-291-5566 so we can learn more and work on a remedy.
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I removed and replaced a 10 plus year old water heater. The water heater was brought up to code and the installation was successful
Finished last half of electrical service upgrade
Customer experience in a mainline backup that was making the toilet overflow, after diagnosing it I diagnosed that it was a mainline blockage actively clogged, so I ran my cable and I was able to clear the blockage. I was somewhere in the yard, a lot of rough spots when I was sending and retrieving the cable, but I was able to get my cable back and after testing everything was draining perfectly with no more backups customer do have cast-iron in the home.
Install new outlet and camera . Install 2 new coach light on front porch.
No plumbing issues / roofing issues
Installing tv mount and receptacles
Technician completed a furnace inspection today. Checked all heating elements, heat exchanger, furnace codes, safety elements flue pipe and duct work… Tech left recommendations/ estimates that can help with equipment longevity, equipment protection and homeowners health and safety. Please review email, to respond to any estimates you can do so by email or calling in to reschedule appointments. *Thanks for choosing TE Certified if you liked your technician service today don’t hesitate to leave a 5 star review!
Install a whole surge protector at the main electrical panel
Cleared blockage in kitchen sink with cable machine, also replaced faulty garbage disposal with new 1/2hp Insinkerator. Customer is aware of remaining cast iron in drain line serving kitchen sink. Camera tech arrived onsite and gave options for future repair/replacement if issue persists.
Installed tankless water heater and ran new gas line to unit
Arrived to the customers church after the gas company shut off service as a precaution due to a gas leak at the adjacent church building on the same property. Customer confirmed that on the day of the incident, her building did not have a gas leak, the gas company turned off to supply strictly for safety and require an inspection before restoring service. I performed a full evaluation of the gas line leading into the church. All accessible joints and fittings were tested using an approved gas leak detection solution. No bubbles, odor, or indications of leakage were present anywhere along the tested section. At this time, the gas line to the church is holding properly with no active leaks detected. Customer has been informed of the findings and can now coordinate with the gas company to have service restored.
Hardwired charger by fridge, charge point provided by TE
Upon arrival customer stated that main floor system was not working and not heating. Customer er stated that he has had a lot of issues out of this system before. Air handler is 4 years old, heat pump is 4 years old. After inspection of system found that main break at electrical panel was tripped. Did full elevation on system, blower wheel is dirty, blower capacitor tested good. (20x20x1) system filter was very clogged and dirty. Heat strips are coming on. Condensate pump has a lot of build up inside it and needs to be cleaned. Outdoor condenser coils were clean, ed good, contactor was very pitted and a loose connection made high voltage wire bad. The reason why breaker is tripping is due to air flow on system. This is a 5 ton system and has a two 12” return duct and one 10” return duct. This equals 1,260cfm. A 5 ton system requires 2000cfm in order to operate properly. System is short 740cfm. This will continue to make system over heat and have issues with main breaker tripping. With