My water heater prv value would not close and the water was leaking outside the garage on Friday night. Since it was Labor day weekend, it was hard to find someone to come out next day. The techs were on time and very professional when they arrived Monday on Labor Day. They replaced the pressure relief valve and stopped the leaking at an affordable costs.. They were very nice and informative, I received a 5% discount and a $100 gift card for the next service that I use with them. Very satisfied.