Rafael was really nice, very professional! He did a great job at diagnosing the problem and fixing it quickly for us. Our toddler fell asleep while he was here and Rafael moved in/out and around our house so quietly without being asked. He put on and took off shoe covers every single time he entered and exited the house. He told us about other things his company offers, which we will definitely look into! If we need services in the future, we hope Rafael will be the one who returns.