On January 28, I was contacted for a service request and promptly approved. On February 12, I followed up to provide an update. I informed the client that the necessary part had been ordered and we were awaiting its arrival. During this call, I clarified any confusion regarding the approval email, explaining that it was sent to confirm the service request and ensure all details were correct. I reassured the client that everything was on track and that I would keep them informed of any further developments.