Initial annual checkup - tech indicated that the copious amt of white ash on boiler was b/c the hot water stack was hooked into the main stack at a T instead of a Y. Tech makes arrangements for someone to come back to fix (N/C - should have been done on installation). Had to call office 2 days later to find out when they were coming. Recept indicated that a plumber would be out the next day. Indicated that we don’t need a plumber we need HVAC or heating tech. Plumber arrive next day, says there’s nothing he can do….he’s a plumber. This needed HVAC. Calls office to set up next appointment. Tech’s come out and say that they don’t make an 8” Y and that the unit just needed a proper cleaning (thought all of those annual inspections were supposed to take care of that). Comes back this am and removes the upper housing on boiler and disconnects the stack. Using my shop vac and brush, they clean the upper unit and stack. Both had a good amt of ash and such. Zipped everything back up. 4 visits by Tech’s, several phone calls regarding “it’s 4:15 and no one has called…are you still coming out?” It seems to me that cleaning the unit annually or at least vacuuming out the stack, could have prevented a lot of this. Instead, DorMar incurred repeated visits, one from a licensed plumber (higher dollar labor costs), when a lot of this could have been avoided during the annual. I should note to you, about a year or so ago, we had a tech install a thermostat (in warmer months). The thermostat handles both heat and AC. Guy leaves, thermostat attempts to kick on AC but heater comes on. Had to get the guy back here. On another occasion, about 8-10 years ago, you guys installed my new AC unit upside down and had to come back about 3-4 times. I guess I’m simply wondering why do most of the calls to my house end up being multiple visits for the same issue. It takes away my time and frankly costs you money in increased labor, vehicle and gas, and customer satisfaction.
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Arrived 8am. Installed new furnace & thermostat. Stayed till job was complete. Reviewed thermostat settings and mobile app. Gave me manual. Respectable, clean & courteous. Thank You!
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Presentation: DorMar attire, neat, clean, very polite. Straight to work. Showed pics & explained why my furnace was not heating to capacity & options. Great communication between Derrick & Justin. 5 stars! Thank you
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Aaron was timely, presentation: clean and kind. Went straight to work. Good clarity in discussion
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I scheduled an appointment with Dor Mar at 1:46 pm today. It’s currently 3:46 and Aaron has already been here and gone. Side note I originally scheduled from 4-8 pm and they called to let me know that was considered after hours and carried an additional fee but that they could get me in earlier under regular service hours and saving me $$. Huge bonus in my book. I really appreciated Aaron’s honesty and professionalism. I will definitely use this company again in the future.
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Quick and Efficient
Response from Dor-Mar Heating & Air Conditioning:
Thank you for your wonderful 5-star review, Jan! We pride ourselves on delivering reliable, quick, and efficient service to all our customers. Your positive feedback means a lot to our team.
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Excellent work through and meet.
Response from Dor-Mar Heating & Air Conditioning:
Thank you, Lisa! We're truly grateful for your 5-star review and kind words about our service and work quality. We strive to exceed expectations with every project.
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Wes was experienced and professional. He took time to explain his findings to me and what options he recommended.
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This estimate pertains to the replacement of the existing vent pipe, ensuring optimal functionality and efficiency. The work will involve removing the old vent pipe and installing a new one, complete with a wind age cap to prevent debris and moisture from entering the system. Our team will carefully measure and cut the new vent pipe to fit precisely, ensuring a seamless transition. Additionally, we will secure the wind age cap to safeguard against external elements. This comprehensive service aims to enhance the performance and longevity of your vent system. Please accept the estimate to schedule this essential maintenance.
Commercial service for a unit not heating on Milliken Drive in Hebron Ohio
I performed a comprehensive furnace maintenance, ensuring all electrical amperages were within safe limits. I inspected motor capacitors for any signs of wear and cleaned flame sensors to maintain optimal performance. The air filter was replaced to enhance air quality. All components checked out well, ensuring the furnace operates efficiently and safely.
Upon inspection, the furnace was found to be operational, but the gas valve was not functioning correctly. The valve was stuck, preventing proper gas flow. I carefully disassembled the valve, cleaned out any debris, and applied a specialized lubricant to ensure smooth operation. After reassembly, I tested the furnace to confirm that the gas valve was now functioning correctly and the furnace was running efficiently. The system is now fully operational.
THIS IS A ESTIMATE TO repair 5 hanging heaters customer to provide 4 inducer motors and replace 3 customer provided hanging heaters.THIS WILL INCLUDE ALL LABOR, GAS LINE AND VENT PIPE TO GET SYSTEMS INSTALLED AND OPERATING. THIS WILL TAKE ROUGHLY 4-5 DAYS TO COMPLETE THE INSTALL. THIS WILL INCLUDE A CONTROL BOARD FOR THE EXISTING UNITS.WE WILL SUPPLY OUR LIFT HERE TO DO THE JOB. IF YOU WOULD LIKE TO GO THROUGH WITH THIS ESTIMATE PLEASE ACCEPT THE BID AND WE CAN GET THIS SCHEDULED.
Equipment is working properly the thermostat is not. The thermostat will not bring on the heat strips went through the wiring and programming no issues even contacted honeywell they recommended replacement.
Warranty: NEED DEREK TO RETURN TO REPLACE THE DEFROST CONTROL BOARD FOR HEAT PUMP. DEFROST CONTROL BOARD IS UNDER WARRANTY. CHARGE FOR LABOR AND WARRANTY PROCESS FEE. After replacing a defrost control board, we reported additional failures. There is potential that the failed HPS began causing issues with the board. And without having the board functional, we would not be able to diagnose a bad HPS. Putting in part order form for a HPS.
Cleaned flame sensors on 3 units 5 units have bad heat exchangers sent estimate for replacement units
This is an estimate to replace heat exchanger. Half down is required on repair and a 3% processing fee is aded to final cost if paying by credit card. If you would like to move forward with this sign estimate and we will order heat exchanger and schedule this. Exchanger is special order from manufacture it is 7-10 days out once ordered. Thank you Adam Job complete system up and running
