Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
From the preparation of an estimate to powering on the new system, the service was very, the technicians knowledgeable and friendly. Would recommend.
Overall Experience
Quality
Price
Convenience
Wired in new stat wire and all 3 modes system is working. No issues with fuse popping.
Warranty: NEED AARON TO RETURN TO REPLACE THE DEFROST CONTROL BOARD FOR HEAT PUMP. DEFROST CONTROL BOARD IS UNDER WARRANTY. COLLECT PAYMENT FOR LABOR WHEN COMPLETE. Customer still having issues isolated the problem to the indoor stat wire. Wire ohmed out fine but was still having issues. Bypassed stat wire and ran tstat directly off the furnace without any issues. Informed homeowner about the problem he said he will try to pull a new wire. If he's unable to an installe crew needs to return.
Defrost board was shorted out between B and common which damaged the tstat and blew the fuse. Installed april air stat and disconnected h.p. until we return with the new defrost board.
NEED AARON TO RETURN TO REPLACE THE COMPRESSOR AND LINE DRIER FOR HEAT PUMP. COMPRESSOR IS UNDER WARRANTY. COLLECT PAYMENT WHEN COMPLETE. Replaced compressor and tstat. Ran system through all 3 modes everything is working great.
Spoke to customer upon arrival. Expressed concern about multiple leaks in faucets. Also expressed concern about sump pump pit. Was not able to detect any leak in master bath sink. Found that head in faucet for laundry is completely clogged. Customer stated that he will put it in vinegar to see if it fixes. I was able to clean out aerator and tighten up handle on kitchen faucet. Found that sump pump pit in basement is a 5 gallon bucket and is causing the sump pump float to get stuck on side of bucket. Also found that softener was not fully set up. Customer does not know how long softener was installed Gave customer estimates for replacing some pump pit with proper pit. Replacing sump pump. Replacing softener and adding iron filter onto softener. Customer stated that he wants to call original installer of softener.
Fuse blown again. Ohmed out low voltage again no issues replaced fuse and unit cycled without tripping. Disconnected h.p. low voltage temporarily to see if it resolves the issue.
Flushed tank and replaced customer provided canister filter.
Removed old duel fuel controller and cleaned up old wiring and multiple splices at the furnace and cycled system multiple times without any issues with the low voltage. Customer stated h.p. breaker started to trip over winter. Inspected unit and found the compressor windings are open and the compressor will need replaced.
Unit not running thermostat didn’t have any power. Found 3 amp fuse blown. Replaced fuse and unit ran. Turned thermostat off and system was still running heat. Found wires behind thermostat rubbing together. Rewired thermostat and unit ran properly.
Warranty: NEED TO RETURN TO REPLACE THE PRESSURE SWITCH ASSEMBLY FOR FURNACE. PRESSURE SWITCH ASSEMBLY IS UNDER WARRANTY. COLLECT PAYMENT FOR LABOR WHEN COMPLETE. Will need to get with Landlord for payment
Inducer drain line was clogged with rocks took inducer and drain off to make sure nothing else was in there
Performed plumbing maintenance. Completed maintenance checklists.
Cleaned out drain and system is now functioning properly
