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Friendly, courteous, knowledgeable
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So, a job site manger stopped out a couple months ago to review the project and said he could do it. I had to order an additional part which I told him about and I said I’d call him back when it came in. Once the part came in I called him back and he said he would get me scheduled. (This was the week before the 14th) I received a quote from DorMar stating construction would start Oct 14th and last 3 days and that it would cost $2,500. I agreed to this quote. Technicians began work the 14th but did very little. I had told and shown the job manager that we would need duct work as well as additional materials for mounting. Crew showed up without any of the aforementioned material. They simply laid out the tube heater on the floor that I had already unboxed for them. Read some of the manual and left. Wednesday the 15th I got a call that they would need all thread. This seemed to cause a delay. When crews returned they finished stubbing out the gas line for connection and mounted the heater to the ceiling. (Tuber heaters were not mounted where I wanted. My father stopped down and said he told them where to mount it. But the tub heaters were mounted 4ft closer to the loft than desired. But since I was not there I do not fault them. But the technicians never called to ask me the homeowner where to mount it. Which I figured they would have done.) Thursday the 17th. Technicians do not show up. A different tech picked up the lift and left for another job. Friday the 18th the lift returns and a technician works an hour to hook up electrical. Crews did not show up the following week. I called the 20th 21st and 22nd. Each time they said the crew would be out tomorrow. Crews never showed up. Job manager never proactively contacted me to update me on delays. He was also very unresponsive to my calls. By the 27th I was getting fed up. I called and the lady said crews would be out tomorrow. I had heard the line enough. So I called and texted the job manager (no response). So I left reviews on google, yelp and BBB about my experience. Called DorMar again and told them if the job wasn’t done by 4pm Tuesday that they need to get their Sh*t off my property so I can find some that will finish the job. I think I hit a nerve cause early Tuesday morning crews were on site working to complete the job. I am happy the job is done. But I’m not happy with the communication. There was no proactive engagement from the job manager. It did not appear any staging of materials or planning went into the job. And frankly the duct looks like they didn’t give a shit. I would attach pictures if I could. But they put single wall duct basically right in the stairwell. If you were to touch it during operation it would scald you. I don’t understand why the didn’t put an elbow off of the emitter tube exhaust to keep the duct work further away from the stairs. This is something I will have to fix or have someone else fix later on. I will not be recommending dormar to anyone. I’m sorry. I’m sure there are some really good techs that work for your company. But this was not a pleasant experience. And I think the majority of it is because of poor job managment and lack of communication and engagement with the customer.
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Overall Experience
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Overall Experience
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Overall Experience
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Pleasant and helpful we are very satisfied with the service and experience
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Overall Experience
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People did not seem to know how to do their job. Lack of communication, not sending right person for the job and not getting back to the customer with an estimate. I made at least 3 phone calls trying to find out why Noone was getting back to me. My appointment was scheduled for 9:30 am on May 28, 2025. No one came and when i called i was told that the technician must be running behind. The 2nd call to them i was transferred to a voice mail, dont know to who. I left a voice mail. Garrett called me and apologized, he did not know he was sceduled to come today. A gain communication was lacking. I rated one star on pricing because we never got that far. I am sad this happened because the service was good before. I received good service previously.
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I called in the morning and Zach was here by 2:30! He was able to quickly identify and fix the problem! Very polite and professional.
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Wes was quick to identify the issue and is checking on a part for us. Waiting to hear back. We need to hear back and see if we’re going to finish the job with Dor Mar or if we’re going to purchase the part from someone else and repair ourselves. I feel like I can’t complete the rating scale at this time, but Wes did an excellent job.
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My wife has been in the hospital, I’m preparing for knee replacement, we are seniors, and he just had to mention the condition of my basement and speak to me quite disrespectfully. I was quite taken back.
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Completed a service call, system had a failed heat exchanger and was unsafe to operate. System was red tagged until decision can be made about what to do with furnace. Customer has an insurance agency which he is going to see if they will offer any coverage before making a decision.
hvac service for a non-working 6 year old unit on Ohio 669 in Somerset Ohio
Completed a no heat call, performed an inspection on unit that was red tagged by gas company and other HVAC company, found damage in heat exchanger recommended a few different options, system was decided to be replaced by homeowner and is getting installed Monday
Completed the furnace is working great no issues found
Service technician called out for Duct cleaning services.
Duct Cleaning service on Ohio 757 in Somerset Ohio
I was called to a home to repair a dryer that was not working. Upon arrival, I found that the dryer belt was broken and the motor switch was not closing. I diagnosed the problem and gave the customer an estimate for the repair. The customer declined the estimate and asked for a new dryer. I explained that the cost of the repair would be more than half the cost of a new dryer, and the customer declined to purchase a new dryer. I explained that the dryer was old and would likely break again soon, and the customer declined to purchase a new dryer. I explained that the dryer was old and would likely break again soon, and the customer declined to purchase a new dryer. I explained that the dryer was old and would likely break again soon, and the customer declined to purchase a new dryer. I explained that the dryer was old and would likely break again soon, and the customer declined to purchase a new dryer. I explained that the dryer was old and would likely break again soon, and the customer
The furnace had a lot of corrosion in the cabinet from mice. The burners were also corroded, affecting the flame spread on ignition. I recommended replacing the furnace due to the overall condition and having the ductwork cleaned.
I was called to a home to repair a thermostat that was not working properly. Upon arrival, I found that the prongs of the thermostat were bent and not making a connection. I carefully straightened the prongs and tested the thermostat to ensure it was working properly. I also replaced the batteries in the thermostat to ensure it was receiving power. The homeowner was very grateful for my quick and efficient service.
I scheduled the customer's yearly furnace maintenance.
I am a skilled professional that works for a Dor-Mar Heating & Air Conditioning company. I recently completed an estimate for a gas line installation for a customer. The customer wanted to install a gas line from the meter to their furnace. I measured the distance between the meter and the furnace, then used a pipe sizing calculator to determine the appropriate size of pipe for the job. I also obtained the necessary permits from the local building department and scheduled the installation with the customer. The installation went smoothly, and the customer was happy with the results.
I was called to a home to repair a condenser fan motor. The condenser fan motor was not working, and the homeowner was concerned that it would cause the air conditioner to stop working. I arrived at the home and diagnosed the issue as a faulty motor. I replaced the motor and tested the air conditioner to ensure it was working properly. The homeowner was very grateful for my quick and efficient service.
