Overall Experience
Quality
Price
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Pleasant and helpful we are very satisfied with the service and experience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
People did not seem to know how to do their job. Lack of communication, not sending right person for the job and not getting back to the customer with an estimate. I made at least 3 phone calls trying to find out why Noone was getting back to me. My appointment was scheduled for 9:30 am on May 28, 2025. No one came and when i called i was told that the technician must be running behind. The 2nd call to them i was transferred to a voice mail, dont know to who. I left a voice mail. Garrett called me and apologized, he did not know he was sceduled to come today. A gain communication was lacking. I rated one star on pricing because we never got that far. I am sad this happened because the service was good before. I received good service previously.
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Price
Convenience
Overall Experience
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Convenience
I called in the morning and Zach was here by 2:30! He was able to quickly identify and fix the problem! Very polite and professional.
Overall Experience
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Wes was quick to identify the issue and is checking on a part for us. Waiting to hear back. We need to hear back and see if we’re going to finish the job with Dor Mar or if we’re going to purchase the part from someone else and repair ourselves. I feel like I can’t complete the rating scale at this time, but Wes did an excellent job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My wife has been in the hospital, I’m preparing for knee replacement, we are seniors, and he just had to mention the condition of my basement and speak to me quite disrespectfully. I was quite taken back.
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Convenience
I had a problem with my heat pump not working correctly and after playing phone tag with other repair companies and not able to get a committed time when someone could make it out I decided to call Dor Mar. They not only answered on the first ring but sent out Cory that same day for the repair! Cory was very knowledgeable and did a great job explaining my system to me and the repair needed. I couldn’t have been more pleased.
Overall Experience
Quality
Price
Convenience
I was called to a home to repair a leaking 3-in PVC vent line. Upon inspection, I found that the switch was not in the right position, causing the leak. I tested the line and found that it was working fine. However, there were other issues that I noticed, such as a belly in the vent line that could be holding water, and vents or pipes that were tucked back in a corner and close to a window. I informed the customer of these issues and advised them to call back if they encountered any further problems.
The homeowner called me to report a problem with their air conditioner. I arrived at the house and found that the system was working great with no noise or vibration at the air handler. I inspected the blower motor wheel and mount and found that they were not loose and there was no play in the blower shaft. I told the homeowner to let me know if the noise returned and I would order a new blower motor and wheel.
I was called to a home in the city to inspect a heating and air conditioning system that was not cooling the home properly. Upon arrival, I found that the ductwork and equipment were not sized appropriately for the home. I took measurements and made recommendations for a return trip to install a new system that would meet the needs of the home.
Completed. Both ac units are working at this time but will most likely need replaced soon due to age. Both system where manufactured in 99
Unit had bad capacitor, but fan motor and compressor are starting to die and they had some issues with the furnace over the winter. Decided to just replace whole system paid with financing. Please send booking confirmation on install date and timeframe.
Ac is still working properly. Recommend replacing system soon due to age and reliability issues associated with a 26 yr old system
Replaced failed capacitor and tested cooling works
Return to remove aquastat from recirculating pump. Customer is aware that this will void warranty on recirculation pump and void our warranty on insulation. Anything that can go wrong from circulation pump causing will not be considered on a warranty from this point forward.
No charge for this visit. System is working perfectly. It takes 10 second to get hot
Charge was low on arrival topped off refrigerant and cleaned condenser coil. Cooling works.
Warranty: NEED AN INSTALL CREW TO RETURN TO REPLACE THE TANKLESS WATER HEATER. WATER HEATER AND LABOR ARE UNDER WARRANTY.
