Overall Experience
Quality
Price
Convenience
People did not seem to know how to do their job. Lack of communication, not sending right person for the job and not getting back to the customer with an estimate. I made at least 3 phone calls trying to find out why Noone was getting back to me. My appointment was scheduled for 9:30 am on May 28, 2025. No one came and when i called i was told that the technician must be running behind. The 2nd call to them i was transferred to a voice mail, dont know to who. I left a voice mail. Garrett called me and apologized, he did not know he was sceduled to come today. A gain communication was lacking. I rated one star on pricing because we never got that far. I am sad this happened because the service was good before. I received good service previously.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I called in the morning and Zach was here by 2:30! He was able to quickly identify and fix the problem! Very polite and professional.
Overall Experience
Quality
Price
Convenience
Wes was quick to identify the issue and is checking on a part for us. Waiting to hear back. We need to hear back and see if we’re going to finish the job with Dor Mar or if we’re going to purchase the part from someone else and repair ourselves. I feel like I can’t complete the rating scale at this time, but Wes did an excellent job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My wife has been in the hospital, I’m preparing for knee replacement, we are seniors, and he just had to mention the condition of my basement and speak to me quite disrespectfully. I was quite taken back.
Overall Experience
Quality
Price
Convenience
I had a problem with my heat pump not working correctly and after playing phone tag with other repair companies and not able to get a committed time when someone could make it out I decided to call Dor Mar. They not only answered on the first ring but sent out Cory that same day for the repair! Cory was very knowledgeable and did a great job explaining my system to me and the repair needed. I couldn’t have been more pleased.
Overall Experience
Quality
Price
Convenience
Return to remove aquastat from recirculating pump. Customer is aware that this will void warranty on recirculation pump and void our warranty on insulation. Anything that can go wrong from circulation pump causing will not be considered on a warranty from this point forward.
No charge for this visit. System is working perfectly. It takes 10 second to get hot
Charge was low on arrival topped off refrigerant and cleaned condenser coil. Cooling works.
Warranty: NEED AN INSTALL CREW TO RETURN TO REPLACE THE TANKLESS WATER HEATER. WATER HEATER AND LABOR ARE UNDER WARRANTY.
Ac system is low on charge at least 2#. Replaced weak capacitor still under warranty. Informed homeowner when the summer heat hits the system will freeze up. He's unable to make any repairs at this time.
Performed plumbing maintenance. Customer had concerned about toilet running and shower in hallway bathroom running. Flush water heater. Radon level was high. Found that toilet needed a minor rebuild. Hallway bathroom shower needed a new cartridge. Install new flapper and fill valve in master bath toilet. Installed new Delta cartridge in hallway shower stopping drip. Tested to find no leaks at this time. Customer paid with card
Ac charge was low topped off refrigerant no other issues found.
Call and spoke with tech-support dip switches were all wrong and needed to be changed. Noticed that the igniter was broken from the porcelain and freely spinning inside of the porcelain. Need to order a new igniter.
