When you combine superior technical ability with persistence for exceptional results, you get the excellent service that Justin provides! We are fortunate that Justin was our person on the job for installing a new HVAC system. Well done Justin!
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Justin worked with Rheem to replace multiple inverter boards to no avail. Finally, he was able to convince them that a replacement unit was the proper solution.. Well done Justin thank you for your persistence and trying to get the unit running and for finally arranging for a replacement!
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Justin has tried heroically to replace one inverter board after another without success for keeping the system up and running. It is time to have the Rheem field team review the equipment on site and replace the unit if unsuccessful in getting to run continuously.
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Justin came to the house as the air conditioning unit was not cooling. This even on a holiday weekend, Memorial weekend, and a Sunday at that. Kudos to Justin for the extra effort!
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Justin had the technical knowledge and patience to diagnose a power fluctuation problem with our A/C unit and installed a voltage regulator to obviate future safety shutdowns. Outstanding work!
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Service tech was polite, well knowledge and took his time to explain what the issue was
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System had extremely clogged filter causing system to freeze up. Cleaned water out of pan. Replaced filter. Checked operation. System is cooling
System had bad condensation pump. Installed new 220v pump. Filled and checked operation multiple times. Everything is working. Please send bill
Register boot metal was exposed in attic causing moisture. Fixed insulation
Installed new condenser. Did update and started up unit. Checked operation. System is cooling with no codes
Submitted all information to Gemaire ( supplier ) they are sending information to Rheem to see if unit is getting replaced. Waiting on response
Installed 2nd inverter drive. Ran the update and started system. If this doesn’t work supplier will have to send someone to fix it
Tech support is asking for me to order a new inverter control bc other one was previously installed. Also filled out information papers in case a field rep needs to be sent out
System had T959 code again on stat. Rheem support is not open. Removed cover to controls in air handler. Transformer was extremely hot. Disconnected UV light bc it was hooked up to low voltage. Hopefully that fixed the problem
Installed board and transformer. Checked operation. System is cooling
Installed inverter board and communication wire between boards. Programmed HP, air handler and stat with new software. Checked operation with tech support on the phone. Every thing is working properly
Checked pressures, wiring, controls, contacts and run caps. Sprayed coil off. System is heating correct
Drain at coil pan on main system had a partial clog at coil - fixed Checked operation of both systems. Everything ok Sprayed off outdoor units and cleaned washable filters
Flushed tankless. Checked wiring and operation. Everything looks good
Installed power protector and stayed till stat was satisfied at 73 degrees. It was 79 when I got to home. System cooled home to 73 with NO alarms on stat and ran continuously