Customer Robin contacted us to arrange another service appointment for a refrigerator repair. Robin mentioned that the refrigerator has been malfunctioning, leading to food spoilage and an uncomfortable living environment. We promptly scheduled a technician to visit and assess the issue. Our skilled technician diagnosed the problem as a faulty compressor and recommended a replacement. After obtaining approval from Robin, we completed the repair, ensuring the refrigerator now operates efficiently and maintains the appropriate temperature. Robin expressed satisfaction with the quick response and quality of service provided.