I contacted Softness Co. to obtain the necessary RA number for a tankless water heater. Once the RA number was received, I coordinated with our team of plumbers to initiate the warranty process. The plumbers were instructed to gather all required documentation and contact the warranty provider to ensure the tankless water heater is covered. This involved verifying the model and serial number, as well as any relevant installation details. The goal was to expedite the warranty claim to minimize any inconvenience to the customer.