Caleb was supposed to come between 12-4 so he could service my Hot Water and look at a water leak at my shower head to give me an estimate. Well he showed up at 10 am. I was not home but luckily someone was and could let him in . He proceeded to service the water heater but apparently was not aware of the shower head and neither was the person at my house. So now they want me to pay a service call for him to return on Friday. I am beyond aggravated.
Response from Dor-Mar Heating & Air Conditioning:
Lisa, Thank you for taking the time to reach out letting us know you were unhappy with your service. I do apologize for Calob arriving a hour earlier than expected. He did call ahead explaining he realized your appointment was between 12-4 but was able to arrive earlier. He was trying to be proactive but should have made positive contact with you. I am sorry for any issues this may have caused. After Calob serviced your Hot water tank, he did inspect 2 Showerheads in your home. He could not find the leak you had mentioned while booking the appointment. So he had requested a free follow up appointment to be scheduled since you were not home. Again, I am sorry todays appointment did not succeed your expectations. You are a valued customer and we want to make this right so please reach out to us again at your convenience so we can help solve your Showerhead spraying. ************ Calob B***** requested another appointment for this job. This marked Appointment # 152635447-1 as done. Reason: Shower head sales lead -plumber Says her shower head sprays all around on the walls, she wasn’t home but I ran both showers and couldn’t figure out which one she was talking about, I uploaded photos of both heads so when you call her and figure out which one it is we can get it replaced 2/24/2026 11:08 AM
