I was contacted to address a significant plumbing issue that required immediate attention. Upon arrival, I conducted a thorough inspection and identified a major leak in the main supply line. I explained the situation and proposed a detailed plan to repair the leak, including replacing the damaged section of the pipe. I efficiently completed the repair, ensuring all connections were secure and leak-free. Additionally, I provided the customer with tips on maintaining their plumbing system to prevent future issues. Despite my efforts, the customer decided to go with another company.