Upon inspection, the unit was not heating. When turned on, the blower motor hummed but did not activate. After spinning the wheel, the motor started working, indicating a bad capacitor as the initial issue. Further diagnosis revealed a 0-ohm reading across the heating coil, confirming faulty heating elements and a bad capacitor. Given the system's age and condition, it was recommended to replace the entire unit. Additionally, the customer reported that the condenser outside was not functioning. Estimates for a full unit replacement and for just the air handler and heating element replacement were emailed to the customer.
