The client contacted us for an issue with the main drain. The problem occurred about an hour ago, with waste and toilet paper around the floor drain. The client mentioned this had happened before. Upon inspection with a camera, I observed water collecting and the camera becoming submerged, indicating a collapsed line, which aligns with the client's previous experience. I informed the client of my findings, and my manager will visit tomorrow to provide an estimate for drain line replacement. The main stack is cast iron.
