I was dispatched to a job to disconnect the trailer ductwork. I arrived at the location and met the customer. I explained to the customer that we do not take on scope of work that is not on the estimate. The customer was upset and said that we had already disconnected the ductwork. I explained to the customer that we do not take on scope of work that is not on the estimate. The customer was upset and said that we had already disconnected the ductwork. I explained to the customer that we do not take on scope of work that is not on the estimate. The customer was upset and said that we had already disconnected the ductwork. I explained to the customer that we do not take on scope of work that is not on the estimate. The customer was upset and said that we had already disconnected the ductwork. I explained to the customer that we do not take on scope of work that is not on the estimate. The customer was upset and said that we had already disconnected the ductwork. I explained to the custom