I am a home service technician, and I was called to a customer's home to fix a broken air conditioner. When I arrived, I talked with the customer about everything that happened from the start of his job. I asked him about the problem he was having and listened to his explanation. I then inspected the unit and found the issue. I explained the problem to the customer and gave him a quote for the repair. The customer agreed to the quote, and I went to work on the repair. I replaced the broken part and tested the unit to make sure it was working properly. The customer was happy with the repair, and I made sure to clean up the area before leaving.