I was a highly skilled and experienced home service professional who was called to a customer's home to perform a repair. The customer had a broken window and wanted it fixed immediately. I arrived at the customer's home and was greeted by the customer's husband. The customer was not home, but her husband explained that she would not let me inside the home. I explained to the customer's husband that I was able to complete the repair from what was done. I then asked the customer's husband to show me the broken window. I inspected the window and determined that the glass was shattered and needed to be replaced. I then explained to the customer's husband that I would need to order the glass and schedule a time to come back and install the new glass. The customer's husband agreed to let me order the glass and schedule a time to come back and install it. I then left the customer's home and ordered the glass. I scheduled a time to come back and install the new glass the following day. Whe