Our hot water tank flush got done but the process was not smooth. This is the second year in a row that they have not notified a technician that we have a tankless system leading to delays in getting the job done. I have told scheduling both times I scheduled and the message does not seem to be relayed. Dave arrived during the appointment window. He did make a mess on the wall and floor with where the drain is located on the system. He did let me know what happened and grabbed one of our 5 gallon bucks to catch the water after. I was disappointed to find that after Dave left he left the puddle of water on the floor and the 5 gallon bucket stuck under one of condensation pipes I believe. It was a quarter of the way filled with vinegar and water. It took 2 bath towels to clean up his mess. Being 35 weeks pregnant, it was disappointing that he did not clean up after himself and I was left on my hands and knees on the cement slab cleaning up what he should have done. He didn’t even ask for a towel after causing the mess.
Response from Dor-Mar Heating & Air Conditioning:
We apologize for the mislabeling of your Job type Samantha, we have updated the system to show you have a tankless system. We will also be sure to have a conversation with the tech in regards to leaving a mess in your home.
