Showed up to perform diagnostic on down call, previous company came out twice and could not figure out issue, it was a low-voltage issue of poor wiring of wires to the contactor, felt refrigerant lines. Terrible temperature split, 6° of temperature split, called phone number. Talk to Gene, spoke with her about different options, spoke with home warranty company, wanted an estimate on a new AC, and a new whole system, sent over estimate, Jean said she would figure out what they want to do and get back with us. Client was cooling to the best of their ability as I left.