I was called to address an issue with a malfunctioning drain pump. Upon inspection, it was clear that the pump needed to be replaced to restore proper functionality. After providing an estimate, the customer declined the proposed solution. However, recognizing the customer's status as a veteran, I applied a discount to the service. I then proceeded to install a new drain pump, ensuring it was correctly configured and tested for optimal performance. The system is now functioning as intended, and the customer is satisfied with the service provided.
