I received a call from a customer who was experiencing a problem with their washing machine. The machine was not spinning, and the gearcase bearing was locking up. I scheduled an appointment to come to the customer's home and diagnose the problem. When I arrived at the customer's home, I inspected the washing machine and found that the gearcase bearing was worn out and needed to be replaced. I removed the old bearing and installed a new one, and the washing machine started spinning again. I provided the customer with an estimate for the repair, and they agreed to have the repair done. I also provided them with some tips on how to prevent future problems with their washing machine. Overall, the repair was successful, and the customer was happy with the results.