I am a professional HVAC technician with Dor-Mar Heating & Air Conditioning. I recently completed a job at a customer's home in the city of [City Name]. The customer was experiencing issues with their heating and air conditioning system. Upon inspection, I found that the bottom element on the tank was leaking water. The cause of the leak was rust buildup in the electrical section and water buildup in the drain pan due to the leaking. To address the issue, I recommended replacing the entire system. I provided the customer with estimates for the unit replacement and explained the benefits of upgrading to a newer, more efficient system. The customer decided to go ahead with the replacement and I scheduled the installation for a later date. I provided the customer with a detailed estimate of the cost and timeline for the installation. Overall, the job was successful, and the customer was happy with the results. I am proud of the work I performed and the positive impact it had on the cu