So, a job site manger stopped out a couple months ago to review the project and said he could do it. I had to order an additional part which I told him about and I said I’d call him back when it came in. Once the part came in I called him back and he said he would get me scheduled. (This was the week before the 14th) I received a quote from DorMar stating construction would start Oct 14th and last 3 days and that it would cost $2,500. I agreed to this quote. Technicians began work the 14th but did very little. I had told and shown the job manager that we would need duct work as well as additional materials for mounting. Crew showed up without any of the aforementioned material. They simply laid out the tube heater on the floor that I had already unboxed for them. Read some of the manual and left. Wednesday the 15th I got a call that they would need all thread. This seemed to cause a delay. When crews returned they finished stubbing out the gas line for connection and mounted the heater to the ceiling. (Tuber heaters were not mounted where I wanted. My father stopped down and said he told them where to mount it. But the tub heaters were mounted 4ft closer to the loft than desired. But since I was not there I do not fault them. But the technicians never called to ask me the homeowner where to mount it. Which I figured they would have done.) Thursday the 17th. Technicians do not show up. A different tech picked up the lift and left for another job. Friday the 18th the lift returns and a technician works an hour to hook up electrical. Crews did not show up the following week. I called the 20th 21st and 22nd. Each time they said the crew would be out tomorrow. Crews never showed up. Job manager never proactively contacted me to update me on delays. He was also very unresponsive to my calls. By the 27th I was getting fed up. I called and the lady said crews would be out tomorrow. I had heard the line enough. So I called and texted the job manager (no response). So I left reviews on google, yelp and BBB about my experience. Called DorMar again and told them if the job wasn’t done by 4pm Tuesday that they need to get their Sh*t off my property so I can find some that will finish the job. I think I hit a nerve cause early Tuesday morning crews were on site working to complete the job. I am happy the job is done. But I’m not happy with the communication. There was no proactive engagement from the job manager. It did not appear any staging of materials or planning went into the job. And frankly the duct looks like they didn’t give a shit. I would attach pictures if I could. But they put single wall duct basically right in the stairwell. If you were to touch it during operation it would scald you. I don’t understand why the didn’t put an elbow off of the emitter tube exhaust to keep the duct work further away from the stairs. This is something I will have to fix or have someone else fix later on. I will not be recommending dormar to anyone. I’m sorry. I’m sure there are some really good techs that work for your company. But this was not a pleasant experience. And I think the majority of it is because of poor job managment and lack of communication and engagement with the customer.
