I recently completed a job at a home service company. The job involved installing an air handler and a/c unit. The customer was very satisfied with the work and mentioned that all parts and labor were included in the price. However, there was one issue that needed to be addressed. The customer had purchased a heat strip to be installed, but it was not installed during the initial visit. I returned to the customer's home to install the heat strip. The customer was very pleased with the work and expressed gratitude for the prompt and professional service.