I was unable to be there in-person but Brad contacted me via telephone and we were able to address my concerns, made my day :)
Response from Dor-Mar Heating & Air Conditioning:
That's the customer service experience we strive for here at Dor-Mar and are so glad we held that communication with you when you weren't there. Thank you for the 5 stars, Melissa! We look forward to being there for your future needs.