I was called to a home to fix a drain pump that was not working. The homeowner explained that the water was not draining properly and that they needed it fixed before further service. I arrived at the house and inspected the drain pump. I found that the pump was not working due to a clog in the drain line. I removed the clog and replaced the pump. After completing the repair, I tested the drain pump to ensure it was working properly. The homeowner was happy with the service and thanked me for my help.